CHRISTINA MCCOY
Brooksville
Summary
Quality-driven leader with extensive experience in management in team building, motivation, and achieving corporate goals. Highly adaptable in a fast-paced environment with strong communication, organizational, and multitasking skills. Exceptional analytical abilities and sales negotiation experience.
Overview
13
13
years of professional experience
Work History
Cosmetic Selling Specialist
Christian Dior-Dillards
05.2024 - Current
- Consistently exceed sales targets by strategically identifying new opportunities and effectively driving successful outcomes
- Foster a collaborative environment within the team, promoting effective communication and teamwork towards shared goals
- Deliver engaging product demonstrations that showcase unique value propositions to prospective customers
- Build rapport with customers and assess needs to make product recommendations and upsell
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
Head of Sales & Operations
Villa Stone Kitchen & Bath
04.2023 - 05.2024
- Directed all aspects of sales and operations to drive business growth and customer satisfaction
- Led a high-performing sales team, providing guidance and motivation to exceed targets while delivering exceptional service to clients
- Utilizing ProKitchen software, created detailed3D models to assist customers in visualizing their projects
- Managed project timelines, generated accurate quotes, and maintained strong relationships with clients and suppliers throughout the process
- In collaboration with management, I contributed to hiring efforts and developed operational guidelines to enhance efficiency and quality control
- My proactive approach and commitment to excellence were instrumental in driving success and fostering long-term business relationships
General Manager
GRM Marketing
02.2021 - 04.2023
- Played a pivotal role in talent acquisition by attracting, screening, and seamlessly integrating new team members into the organization
- Assumed responsibility for payroll and expense documentation, ensuring precision and adherence to established compliance protocols
- Through conducting training initiatives and providing ongoing mentorship, I cultivated a high-performance culture among employees, driving continuous improvement
- Overseeing store operations, collaborated closely with project managers to maintain operational efficiency and meet project goals
- Furthermore, formulated and executed marketing strategies aligned with organizational objectives, while meticulously controlling campaign budgets and analyzing consumer expenditure patterns
Senior Retail Manager
Mac Cosmetics
10.2018 - 01.2021
- Implemented customized training initiatives at the store level, strategically designed to stimulate sales growth
- By providing personalized service experiences, I significantly elevated customer loyalty and strengthened retention rates
- Prioritized employee development, fostering growth opportunities and implementing succession planning strategies to groom future managerial talent
- Collaborating closely with the Area Manager/Retail Partner, I contributed to the development of strategic sales plans aimed at maximizing revenue
- Additionally, I assumed responsibility for overseeing budgetary aspects, meticulously analyzing sales data, and ensuring clear communication of objectives to the team
Retail Manager
Mac Cosmetics
07.2014 - 10.2018
- Provide exceptional customer service, resolve issues quickly, and ensure staff delivers high-quality service, driving productivity
- Lead, coach, and train staff on sales, techniques, and store standards, focusing on training and development to enhance performance
- Track retail sales, assist with inventory counts, and ensure merchandise flow is organized and timely, following company policies and visual standards
- Oversee store operations in the Retail Manager's absence, maintain stock organization, and enforce company policies and procedures
Retail Manager Bloomingdales
Mac Cosmetics
01.2012 - 07.2014
- Provide exceptional customer service, resolve issues quickly, and ensure staff delivers high-quality service, driving productivity
- Lead, coach, and train staff on sales, techniques, and store standards, focusing on training and development to enhance performance
- Track retail sales, assist with inventory counts, and ensure merchandise flow is organized and timely, following company policies and visual standards
- Oversee store operations in the Retail Manager's absence, maintain stock organization, and enforce company policies and procedures
Education
Certification - General Nursing
Pasco State College
01.2009
Skills
- Goal oriented
- CRM proficiency
- Upselling strategies
- Competitor analysis
- Inventory tracking
- Logical reasoning
- Creative solutions
- Innovative thinking
Languages
Spanish
Native or Bilingual
Timeline
Cosmetic Selling Specialist
Christian Dior-Dillards
05.2024 - Current
Head of Sales & Operations
Villa Stone Kitchen & Bath
04.2023 - 05.2024
General Manager
GRM Marketing
02.2021 - 04.2023
Senior Retail Manager
Mac Cosmetics
10.2018 - 01.2021
Retail Manager
Mac Cosmetics
07.2014 - 10.2018
Retail Manager Bloomingdales
Mac Cosmetics
01.2012 - 07.2014
Certification - General Nursing
Pasco State College
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