Christina Mccracken
Cincinnati,OH
Summary
Experienced professional with a solid foundation in customer interactions and service solutions. Proficient in conflict resolution, communication, and problem-solving. Prioritizing customer satisfaction and loyalty is paramount. Adept at collaborating with teams and adapting to changing needs while consistently striving for efficient and empathetic service to achieve desired outcomes. Known for reliability and a proactive approach, I contribute to meeting both customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Bunzl
04.2015 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Janitorial Lead
Mercy General Hospital
04.2012 - 03.2015
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
Assembly Line Worker
Kable Staffing Resources
05.2010 - 03.2012
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Deli Manager
Espresso Down Under Deli
05.2001 - 02.2008
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Education
High School Diploma -
Colerain High School
Cincinnati, OH06-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Conflict resolution
Timeline
Customer Service Representative
Bunzl
04.2015 - 01.2025
Janitorial Lead
Mercy General Hospital
04.2012 - 03.2015
Assembly Line Worker
Kable Staffing Resources
05.2010 - 03.2012
Deli Manager
Espresso Down Under Deli
05.2001 - 02.2008
High School Diploma -
Colerain High School
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