Christina McCrary
Stockbridge,Georgia
Summary
Highly motivated, multitalented professional with dynamic skillset and broad career experience able to excel in customer, service, Peoplesoft, Google docs, Workday, marketing and public relations, leadership, recruiting, and other administrative roles across diverse sectors.
Overview
8
8
years of professional experience
Work History
Account Specialist I
Wheels
Alpharetta, GA
03.2023 - Current
- Developed and maintained customer accounts by accurately recording customer information.
- Collaborated with other departments to resolve problems related to customer accounts.
- Assisted customers in setting up online accounts and provided training on how to use the system.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Received, prioritized and responded to multiple points of customer communication.
- Recommended and implemented solutions based on issue analysis and business implications.
- Identified customer needs by asking questions and advising on best solutions.
- Managed client relationships by providing timely responses to inquiries.
Case Manager
Home Depot, HR Contact Center
Atlanta, GA
02.2022 - 01.2023
- Managed and tracked LOA processes, benefits, and payroll
- Operated In Workday operations
- Sent any necessary correspondence and paperwork for leaves to employees
- Acted as point of person for employees with inquiries about leave of absences and engages in the interactive process with employee if necessary
- Educated location managers on leave processes and navigation
- Provided leave documentation and history to support employment actions as needed
- Navigated between multiple systems
- Assisted in functions such as administration and internal communication.
Recruiter
Verizon, Human
Atlanta, GA
05.2021 - 09.2022
- Collaborated with department managers to identify and draft detailed and accurate job descriptions and hiring criteria
- Sourced, recruited, screened, and interviewed high volume of candidates
- Maintained accurate candidate records and ensured applicant tracking systems
- Assisted with job posting and advertisement processes
- Informed on department policies and requirement
- Developed, facilitated, and implemented all phases of recruitment processes
- Fostered high-touch relationships using a database of qualified candidates to choose from when position opened
- Remained active with job boards, social networks, and platforms for finding quality candidates.
Remote-Case Care Manager
Verizon
Atlanta, GA
05.2021 - 06.2022
- Handled health safety regulations
- Operated in multiple database systems
- Worked directly with Directors and other department heads to develop effective and communication between different departments
- Responded to escalations or concerns promptly from requesting departments
- Maintained the department's infrastructure
- Executed and educated management and personnel of company policies and procedures for successful human resource operations
- Assisted in functions such as administration and internal communication
- Answered employee relations inquiries
- Contact traced
- Followed CDC Guidelines of infectious disease control
Customer Success Advisor
State Of Massachusetts DUA
Atlanta, GA
05.2020 - 01.2021
- Performed all aspects of customer support duties in a fast-paced, high volume call center setting requiring sound decision, prioritization, and business acumen in addition to technical competencies
- Educated customers to meet unique needs at every interaction, tracking information appropriately
- Investigated and analyzed databases for fraudulent activity and account discrepancies
- Call center and customer support operations point of contact
- Promptly handled technical issues for hardware, software, and other complex issues, deploying solutions and escalating as appropriate
- Earned a reputation for a tireless work ethic, attention to accuracy, and consistency ability to remain motivated to boost earning potential
- Adapted to high stress situations with poise and precision in an ever-changing environment.
Medical Administrative Assistant
Piedmont Healthcare Cardiovascular Imaging Center
Atlanta, GA
05.2016 - 06.2020
- Helped complete documentation of business information in the form of letters, editing, reporting key data, and answering incoming inquiries from patients
- Reviewed mail and checked in patients for various procedures
- Expanded skills in clerical, office administration environments requiring sharp attention to detail for accuracy and top-notch productivity
- Effectively completed orders, compiled, and disseminated reports for doctors, nurses, and medical staff
- Tracked all information, such as department history and miscellaneous control records using Microsoft Office Suite and other software
- Managed front and back office including billing support, scheduling, coding and patient communication
- Ensured completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers benefit plans
- Completed and managed all point-of-service transactions while consistently acting as a liaison among the patients, revenue authorities, medical staff, and the third-party insurance companies
- Lead and supervised new hires and provided professional training while adhering to company policies
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Education
University of South Florida Muma College of Business
2021
John Hopkins University
2021
Bachelor of Science - Healthcare Management
Clayton State University
2015
Master of Human Resource Management -
DeVry Keller School of Management
Skills
- Team management
- Team building
- Multitasking
- Effective customer communication
- Customer support and assistance
- Employee onboarding and offboarding
- Microsoft Office
- Training & development
- Employee paperwork
- Account investigations
Timeline
Account Specialist I
Wheels
03.2023 - Current
Case Manager
Home Depot, HR Contact Center
02.2022 - 01.2023
Recruiter
Verizon, Human
05.2021 - 09.2022
Remote-Case Care Manager
Verizon
05.2021 - 06.2022
Customer Success Advisor
State Of Massachusetts DUA
05.2020 - 01.2021
Medical Administrative Assistant
Piedmont Healthcare Cardiovascular Imaging Center
05.2016 - 06.2020
University of South Florida Muma College of Business
John Hopkins University
Bachelor of Science - Healthcare Management
Clayton State University
Master of Human Resource Management -
DeVry Keller School of Management
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