Summary
Overview
Work History
Education
Skills
Timeline
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Christina McCrea

Charlotte,North Carolina

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience

Work History

Sales Representative

Power Home Remodeling
04.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Exceeded sales targets through effective planning and goal setting.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Sales Representative Team Leader

BYLD Better
01.2023 - 12.2023
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Trained new employees on customer service, money handling and organizing strategies.

Sales Representative

Top Tier Solar Solutions
04.2022 - 12.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Exceeded sales targets through effective planning and goal setting.

Education

High School Diploma -

Lake Norman High School
Mooresville, NC
06.2019

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Objection handling
  • Staff Training
  • Closing Techniques
  • Territory Management
  • Goal-Driven
  • Team Supervision

Timeline

Sales Representative

Power Home Remodeling
04.2024 - Current

Sales Representative Team Leader

BYLD Better
01.2023 - 12.2023

Sales Representative

Top Tier Solar Solutions
04.2022 - 12.2022

High School Diploma -

Lake Norman High School

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Christina McCrea