Christina McDaniel
Hopewell,Virginia
Summary
Results-driven accounting and operations professional with extensive experience in accounting operations, financial services, customer relationship management, employee leadership, collections, and process improvement. Proven ability to maintain accurate financial records, support business operations, lead teams, coach employees, resolve complex customer issues, and improve efficiency through strong organizational and problem-solving skills. Recognized for exceptional customer service, leadership abilities, attention to detail, and consistent achievement of performance goals in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Accounting Supervisor
ANCHOR ACCOUNTING SERVICES (THE ANCHOR GROUP & BUOY)
02.2024 - Current
- Oversee daily accounting operations while ensuring accuracy and integrity of financial records.
- Support month-end close activities, reconciliations, transaction processing, and reporting requirements.
- Coordinate accounting workflows supporting a workforce of 30–32 employees.
- Supervise, train, coach, and develop employees through performance evaluations and ongoing feedback.
- Create and maintain training materials, procedures, and process documentation to improve consistency and efficiency.
- Apply Lean principles to identify process improvements and increase productivity.
- Collaborate with internal teams to resolve issues and support organizational objectives.
- Utilize Salesforce, Stuut, Stripe, Microsoft Excel, Microsoft Office 365, Teams, Outlook, and Zoom to support accounting operations.
Accounting Processor (Contract Assignment)
QUALIFIED STAFFING – ASSIGNED TO ANCHOR ACCOUNTING SERVICES
09.2023 - 02.2024
- Processed accounting transactions while maintaining accuracy and compliance with company procedures.
- Assisted with financial record maintenance, account reconciliation, and daily accounting activities.
- Supported month-end accounting processes and collaborated with internal teams to ensure timely completion of tasks.
- Managed multiple priorities while maintaining attention to detail in a fast-paced environment.
- Transitioned into a permanent Accounting Supervisor role based on performance and contributions.
Account Representative
MARINER FINANCE – CHESTER, VA
Chester, VA
06.2022 - 07.2023
- Managed customer accounts while providing professional service and resolving complex account concerns.
- Processed payments, maintained account records, and monitored delinquent accounts.
- Communicated with customers regarding account status, payment options, and financial solutions.
- Developed customer relationships through proactive communication and follow-up.
- Assisted with training new employees on policies, procedures, and customer service expectations.
- Partnered with leadership to identify process improvements and enhance customer satisfaction.
Customer Service Coordinator – Home
CAPITAL ONE – RICHMOND, VA
Richmond, VA
09.2014 - 03.2020
- Managed customer interactions by documenting inquiries, complaints, transactions, and resolutions.
- Resolved customer concerns by researching account information and coordinating with appropriate departments.
- Assisted customers with payments, online banking, mobile applications, account updates, and card benefits.
- Advocated for customers while providing solutions and resolving complex account issues.
- Conducted three-way merchant calls to resolve disputes and transaction concerns.
- Maintained compliance with company policies, procedures, and regulatory requirements.
- Utilized multiple systems including Iris, Avaya Agent, Avaya X, CR Web, Empower, Office 365, OneDrive, Teleopti, Pulse, Workday, Nice Hub 2, Associate Coaching Application, and CAAT Chat.
Sr. Risk Coordinator
CAPITAL ONE – RICHMOND, VA
Richmond, VA
03.2013 - 09.2014
- Managed charged-off consumer loans and lines of credit while developing payment solutions based on customer financial situations.
- Reviewed customer accounts, documented collection efforts, and maintained accurate financial records.
- Located and monitored overdue accounts using automated systems and research tools.
- Negotiated payment arrangements and settlements to improve account resolution.
- Updated customer information and performed administrative account functions.
- Managed inbound and outbound call queues while maintaining productivity and service standards.
- Supported team operations through visual management tracking, reporting, and workflow organization.
- Assisted with department communications, including newsletter editing and team engagement activities.
- Utilized RMS, KO/ALS, ClearTran, Avaya, Outlook, and Noting Tool systems.
Bank Collections Coordinator
CAPITAL ONE – RICHMOND, VA
Richmond, VA
09.2012 - 03.2013
- Managed inbound and outbound collection calls for delinquent accounts.
- Established payment arrangements and assisted customers in preventing account charge-off.
- Scheduled payments, documented account activity, and updated customer records.
- Provided account information while maintaining compliance with collection procedures.
Customer Service Representative
FIRST VIRGINIA FINANCIAL SERVICES INC. / CHECKSMART – PETERSBURG, VA
Petersburg, VA
04.2009 - 09.2012
- Provided exceptional customer service while assisting customers with financial products and services.
- Processed collections, loans, verifications, cash handling, and deposits.
- Assisted with fraud awareness and prevention procedures.
- Maintained compliance with security policies and operational procedures.
Office Manager
AH TRANSPORTATION INC. – PETERSBURG, VA
Petersburg, VA
06.2004 - 04.2009
- Managed daily office operations including accounts payable, accounts receivable, payroll, and administrative functions.
- Conducted driver interviews, employee evaluations, and performance discussions.
- Managed fuel taxes, DMV transactions, and business documentation.
- Provided customer service and supported operational needs.
- Maintained accurate records while coordinating multiple business functions.
Store Manager
FAS-MART – RICHMOND, VA
Richmond, VA
08.2001 - 06.2004
- Managed store operations, staffing, scheduling, training, and employee performance evaluations.
- Resolved customer complaints and ensured quality service standards.
- Reviewed operational reports and monitored sales performance.
- Managed hiring, employee screening, deposits, banking activities, ordering, stocking, and inventory.
- Directed daily operations while maintaining profitability and customer satisfaction.
Photo Technician
WALGREENS – RICHMOND, VA
Richmond, VA
04.1998 - 08.2001
- Provided customer service and assisted customers with photo processing needs.
- Processed film, handled chemicals safely, and completed specialty print orders.
- Maintained inventory, stocking, cleaning, and daily operational responsibilities.
Education
John Tyler Community College
Chester, VAHigh School Diploma - undefined
Thomas Dale High School
Chester, VA06-1993
Skills
- People Management, Training & Development
- Employee Coaching and Performance Support
- Accounting Operations
- Financial Record Management
- Collections & Account Management
- Customer Relationship Management
- Process Improvement
- Problem Solving
- Strong Communication Skills
- Team Leadership
- Microsoft Office Suite
- Salesforce
- Stripe
- Stuut
- SharePoint
- OneDrive
- Zoom
- Teams
Awards & Recognition
Recognized multiple times for outstanding performance, customer service, and achievement of operational goals., Received Top Performer Trophies and performance recognition certificates., Recipient of the ROAR Award recognizing top 5% departmental performance in Q2 2017., Achieved the highest NPS score on the team for year-end 2017., Received an Exceptional Performance Rating for 2017 based on results, customer satisfaction, and overall contribution.
Timeline
Accounting Supervisor
ANCHOR ACCOUNTING SERVICES (THE ANCHOR GROUP & BUOY)
02.2024 - Current
Accounting Processor (Contract Assignment)
QUALIFIED STAFFING – ASSIGNED TO ANCHOR ACCOUNTING SERVICES
09.2023 - 02.2024
Account Representative
MARINER FINANCE – CHESTER, VA
06.2022 - 07.2023
Customer Service Coordinator – Home
CAPITAL ONE – RICHMOND, VA
09.2014 - 03.2020
Sr. Risk Coordinator
CAPITAL ONE – RICHMOND, VA
03.2013 - 09.2014
Bank Collections Coordinator
CAPITAL ONE – RICHMOND, VA
09.2012 - 03.2013
Customer Service Representative
FIRST VIRGINIA FINANCIAL SERVICES INC. / CHECKSMART – PETERSBURG, VA
04.2009 - 09.2012
Office Manager
AH TRANSPORTATION INC. – PETERSBURG, VA
06.2004 - 04.2009
Store Manager
FAS-MART – RICHMOND, VA
08.2001 - 06.2004
Photo Technician
WALGREENS – RICHMOND, VA
04.1998 - 08.2001
High School Diploma - undefined
Thomas Dale High School
John Tyler Community College