Christina McGrath
Marlborough,MA
Summary
Efficient, hard working Escalations Pharmacy Technician. Many years of various types of work experience; including management, training, supervisory roles. Reliable, supportive, positive team player with superior communication, organizational and leadership skills. Experience managing a team of up to 40 employees. Consistently strives to exceed goals and company expectations. Able and willing to travel and/or relocate.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Escalations Associate/Lead Pharmacy Technician
Freedom Fertility Pharmacy
08.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Located emergency medication for patients utilizing pharmacies in patient's local area
- De-escalated upset patient interactions
- Researched and logged errors
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Production Supervisor
Hans Kissle Co.
09.2018 - 04.2020
- Established clear priorities and production quality standards.
- Reworked positions and workflow based on individual abilities and production targets.
- Kept work environments safe and efficient at all times.
- Set and revised production schedules to meet changing demands.
- Made sure that products were produced on time and are of good quality.
- Ensured that all health and safety guidelines were followed.
- Kept work areas clean and neat.
- Monitored product standards and quality-control programs.
- Maintained necessary level of communications between shifts.
- Supervised and motivated staff and management.
- Planned, scheduled and delegated daily work.
- Monitored machine operation and diagnosed malfunctions.
- Read and followed standard operating procedures.
Production Bakery Manager
Stone and Skillet, LLC
02.2017 - 09.2018
- Recommended and executed quality improvements for production and product quality.
- Drove daily production activities with effective communication and leadership.
- Tracked expenses including labor and ingredient costs using spreadsheets, and generated reports.
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
- Created a system for monitoring par levels and maintaining inventory.
- Implemented system for Recall and "Traceability" of ingredients and finished product.
- Ordered and received bakery products and supplies.
- Achieved and exceeded performance, budget and team goals.
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
- Led shifts while personally mixing and portioning dough and executing requests based on required specifications and orders.
- Ensured consistent quality items by accurately training staff on mixing, dividing, shaping and proofing.
- Managed a bakery staff of 20 employees by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
- Expertly managed staff and maintained appropriate staffing levels throughout shifts.
- Initiated SQF/GFSI implementation after a move to a large production facility.
- Responsible for developing, implementing, training, and monitoring G.M.P. and HACCP plans as outlined by SQF.
- Research and Development of new recipe ideas
Opening Baker
Flour Bakery and Cafe
05.2016 - 02.2017
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Iced, decorated, and finished specialty cakes and other pastries for customized orders.
- Assisted with training of the opening shift for new bakers.
- Responsible for opening the bakery each morning.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Determined quantity of product to prep for next day's operation by maintaining production schedule and by utilizing par sheets.
- Proofed and baked all brioche, muffins, scones, and quick breads.
- Maintained smooth and timely operations in preparation, baking and merchandising of all breakfast pastries for sale.
- Decorated and merchandised quality bakery goods.
- Practiced safe food handling procedures at all times.
- Promptly reported any maintenance, repair or housekeeping issues to Pastry Chef.
- Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
Bakery Team Leader
Wegmans Food Markets
01.2011 - 04.2016
- Developed new menu specials based on seasonal ingredients, holidays and dessert trends.
- Effectively prepped, stored, rotated and stocked product.
- Maintained a safe, and sanitary work environment while following all local and federal safety guidelines.
- Managed daily production of bakery items by utilizing production guides based on sales data.
- Effectively wrote weekly schedules for all employees while keeping the needs of the business in mind.
- Trained all new employees through seminars, computer based training, and on the job experiences.
- Assisted in managing inventory, labor, sales, profitability, expenses and other operational processes.
- Established and maintained positive employee and vendor relationships.
- Resolved customer concerns in a positive, efficient and constructive manner.
- Led shifts while personally preparing bakery items and demonstrating and ensuring efficiency in all members of the team.
Education
High School Diploma -
Hudson Catholic High School
Hudson, MA2009
Monmouth University
West Long Branch, NJBrookdale Community College
Lincroft, NJSkills
- Licensed Pharmacy Technician in Massachusetts
- Natural Leader
- Effective planner
- Hospitality and customer service industry background
- Bilingual Spanish/English- Advanced Knowledge
- Excellent time management skills
- Effective problem solver
- Highly observant
- Highly organized
- Patient Confidentiality
- Complex Problem-Solving
- Customer Satisfaction
Certification
Licensed Pharmacy Technician in Massachusetts - valid through 1/2025
References
References available upon request.
Timeline
Escalations Associate/Lead Pharmacy Technician
Freedom Fertility Pharmacy
08.2021 - Current
Production Supervisor
Hans Kissle Co.
09.2018 - 04.2020
Production Bakery Manager
Stone and Skillet, LLC
02.2017 - 09.2018
Opening Baker
Flour Bakery and Cafe
05.2016 - 02.2017
Bakery Team Leader
Wegmans Food Markets
01.2011 - 04.2016
High School Diploma -
Hudson Catholic High School
Monmouth University
Brookdale Community College
Licensed Pharmacy Technician in Massachusetts - valid through 1/2025
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