Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Volunteer Experience
Honor Awards
References
Generic

Christina McIsaac

Groton,MA

Summary

Engagement Delivery Manager at Salesforce with a strong background in operational efficiency and stakeholder engagement. Recognized for exceptional communication skills and thought leadership, consistently enhancing project outcomes and client satisfaction. Proven ability to streamline processes and drive team collaboration to achieve organizational goals.

Overview

23
23
years of professional experience
4
4
Certificate

Work History

Engagement Delivery Manager

Salesforce
Burlington, USA
04.2022 - Current
  • Currently managing General Motors' Global Leads initiative ($4 million+), driving to increase leads by at least 10%.
  • Certified AI Associate/Agentblazer Champion leveraging knowledge in AI and MuleSoft to drive reusable assets, boost line of business (LOB) throughput, and accelerate time to value.
  • Completed $2.5 million Center for Enablement implementation for the U.S. Army's OCIO Enterprise Cloud.
  • Successfully led a MuleSoft RTF to AKS transition, driving additional sales.

Director of Operations, Inventory Division

Gorilla Circuits
San Jose, USA
11.2015 - 04.2022
  • Managed high-impact global projects exceeding $20 million.
  • Implemented change management processes to enhance efficiency in inventory management, reducing error rates by 39%, and increasing revenue by 19%.
  • Secured over $7 million in additional project pipeline funding through effective leadership and coordination.

Clinical Informatics Specialist

Exeter Hospital
Exeter, USA
01.2002 - 11.2015
  • Developed educational content and trained staff on clinical systems, reducing medical transcription and medication administration errors by 22% across 26 specialties.
  • Led cross-functional teams.
  • Improved operational efficiency by implementing updated procedures, reducing patient processing time by 20%.
  • Created advanced data visualization tools in collaboration with surgeons and nurses, improving decision-making efficiency, and reducing post-operative documentation time by 15 minutes per procedure.

Education

Bachelor of Science - Business Administration

Walden University
Minneapolis, MN

Skills

  • Team Leadership
  • Strategic Problem Resolution
  • Risk Assessment and Mitigation
  • Project Management
  • Effective Communication
  • Cross-Functional Influence
  • Prioritization and Time Management
  • Guidance and Mentorship
  • Integrity in Decision-Making
  • Financial Forecasting
  • Objectives and Key Results (OKRs)
  • Operating Budgets
  • Leading transformational change

Certification

  • Public Trust Clearance through the Department of Defense
  • Certified Scrum Master 11/2024 - Present
  • Certified SAFe 6 Agilist, 06/2023 - Present
  • Certified SAFe 5 Agilist, 06/2022 - Present
  • Salesforce Certified AI Associate, 04/2024 - Present

Affiliations

  • National Honors Society of Leadership and Success - Inducted Member
  • Golden Key International Honour Society of Leadership and Success - Inducted Member
  • Recreational Golf
  • Cardio Kickboxing Instructor

References

References available upon request.

Volunteer Experience

My volunteer work reflects my dedication to creating a positive impact and fostering growth in diverse communities.

  • Board member for Asia/Pacific Force (Salesforce)
  • Board Member Brookfield Commons
  • Board Member Prescott Community Center, Groton, MA promoting sustainable community development
  • Mentor for high school students through iCouldBe.org
  • Volunteer with Distributive Education Clubs of America (DECA)
  • Contributed to A Bed for Every Child, building beds and raising funds for children in need
  • Participated in the Avon Walk for Breast Cancer, raising $3,600 for cancer research

Honor Awards

FY23 MuleSoft Owner's Award Recipient - Salesforce/MuleSoft highly-coveted award that is presented each year, fully based on peer-nominations who deeply demonstrate one of the categories: Team Player, Manager, Innovator, Customer Advocate, Equality Champion and Culture Builder.

FY25 MuleSoft Professional Services Award for Delivery Excellence - Impact: Delivery Excellence, Account Expansion, One Salesforce & Accountability

References

References available upon request.

Similar Profiles

CREATE PROFILE
Christina McIsaac