Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina McKee-Bathan

Corona,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Home Health Aide

Teresita S Bathan
Santa Clarita, CA
03.2008 - 05.2010
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Assisted in ambulation and exercise routines for clients.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Administered prescribed medications under direction from physician.

Lead Customer Service Representative

Orchard Supply Hardware LLC
Santa Clarita, CA
11.2006 - 06.2009
  • Provided guidance and support to customer service representatives.
  • Assisted in resolving escalated customer complaints.
  • Handled inquiries from customers regarding product information or services offered.
  • Identified opportunities to enhance customer satisfaction levels through process improvements.
  • Tracked customer issues and worked closely with relevant teams to resolve them quickly.
  • Trained new employees on company customer service policies and service level standards.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Cash Management Specialist

Countrywide Home Loans
Simi Valley, CA
01.2001 - 01.2005
  • Monitored incoming payments from customers and applied them correctly to their accounts.
  • Responsible for the Soldiers and Sailors program, which was designed to prevent deployed service personnel from losing their homes to foreclosure
  • My department was also tasked to locate loan payments that had been misapplied to the wrong accounts.

Education

High School Diploma -

Vallejo Sr High School
Vallejo, CA
06-1988

Skills

  • Compassionate Client Care
  • Care Documentation
  • Support Advocacy
  • Care Plan Management

Timeline

Home Health Aide

Teresita S Bathan
03.2008 - 05.2010

Lead Customer Service Representative

Orchard Supply Hardware LLC
11.2006 - 06.2009

Cash Management Specialist

Countrywide Home Loans
01.2001 - 01.2005

High School Diploma -

Vallejo Sr High School

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Christina McKee-Bathan