Christina McLean
Greensboro,NC
Summary
Diligent Social Work Intern with aptitude for effectively communicating with clients. Skilled at helping clients develop life skills and coping mechanisms. Well-versed in case management, patient education, and interdisciplinary team intervnetions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services, Systems and Solutions
Winston-Salem, NC
10.2018 - Current
- Follow the procedure and protocol for the contracted site, Keep a neat and well-groomed appearance, Document all events and keep well maintained notes, Be mindful of the laws in place in North Carolina
- Conducted security assessments to identify vulnerabilities and risks in the system.
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Implemented access control systems to protect sensitive areas from unauthorized access.
- Responded promptly to requests from users related to their access rights or privileges.
MSW Student Intern
Fersenius Medical Care
Greensboro, NC
02.2024 - 08.2024
- Assisted in developing treatment plans and interventions for clients.
- Conducted assessments, interviews, and evaluations to identify client needs and goals.
- Collaborated with other professionals on interdisciplinary teams to ensure comprehensive care for clients.
- Maintained accurate records of client progress and updated case notes as necessary.
- Participated in weekly supervision meetings with clinical supervisor to review cases and discuss best practices.
- Developed resources for clients such as referrals for additional services or support groups.
- Advocates for the rights of vulnerable populations by providing education about social service systems.
- Attended workshops and conferences relevant to the field of social work.
- Provided community outreach activities such as presentations at schools or community centers.
- Monitored client progress towards meeting identified goals over time.
Assistant Fresh Food Manager
Harris Teeter Inc
Greensboro, NC
02.2021 - 08.2023
- Maintained accurate records of inventory, ordering, and sales activity.
- Managed daily operations of the fresh food department, including staffing and scheduling.
- Trained new employees on proper sanitation, safety, and customer service procedures.
- Evaluated employee performance regularly and provided feedback as necessary.
- Resolved customer complaints promptly and professionally in accordance with company policies.
Assistant Deli Manager
Food Lion
Greensboro, NC
07.2020 - 11.2021
- Order supplies, Complete sequence of events, Check for inaccuracies in inventory, Manage department associates
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
- Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
- Collaborated with other departments regarding campaigns or initiatives that would benefit the deli department.
- Analyzed sales data from previous months in order to identify trends or opportunities for growth within the business.
Manager
Cook Out Restaurants
High Point, NC
03.2020 - 06.2020
- Follow food safety standards, Complete daily paperwork, Manage employees
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Shift Manager
Bojangles' Restaurants, Inc
Greensboro, NC
07.2017 - 10.2019
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Prepared operations data to produce comprehensive reports to management.
- Recommended opportunities for growth and advancement to motivate employees.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Identified needs of customers promptly and efficiently.
- Conferred with management and subordinates to resolve problems or complaints.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Education
Master of Arts - Social Work
Walden University
Minneapolis, MN11-2024
Bachelor of Arts in Psychology -
SAINT AUGUSTINE'S UNIVERSITY
05.2015
Skills
- Customer Service
- Microsoft Office
- Shift Management
- Management
- Leadership
- Supervising Experience
- Computer literacy
- Community assistance knowledge
- Client Advocacy
- Community resource knowledge
- Case Management
- Records Management
- Records Maintenance
- Report Preparation
Certification
- Unarmed North Carolina Private Protective Services, current
- CPR/First Aid, current
- SafeServ, 09/01/19, 09/01/24
Timeline
MSW Student Intern
Fersenius Medical Care
02.2024 - 08.2024
Assistant Fresh Food Manager
Harris Teeter Inc
02.2021 - 08.2023
Assistant Deli Manager
Food Lion
07.2020 - 11.2021
Manager
Cook Out Restaurants
03.2020 - 06.2020
Security Professional
Allied Universal Security Services, Systems and Solutions
10.2018 - Current
Shift Manager
Bojangles' Restaurants, Inc
07.2017 - 10.2019
Master of Arts - Social Work
Walden University
Bachelor of Arts in Psychology -
SAINT AUGUSTINE'S UNIVERSITY