Christina McNinch
Willow Spring
Summary
Accomplished Business Analyst with expertise in delivering data-driven solutions for multifaceted projects. Proficient in stakeholder management and translating business needs into technical requirements, utilizing industry-standard tools and methodologies. Experienced in fostering team collaboration and adapting to dynamic project environments to achieve strategic objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Business Analyst – Product Operations
Blue Cross Blue Shield of North Carolina
04.2020 - 01.2026
- Enhanced collateral process through effective coordination and testing efforts.
- Led successful Summary of Benefits release with Blue Quote IT collaboration.
- Delivered timely responses to inquiries based on QTD Testing Team results.
- Spearheaded vendor sessions for issue testing, ensuring validation during release nights.
- Improved issue tracker accuracy, enhancing reliability of project documentation.
- Streamlined operations for Summary of Benefits URLs, increasing process efficiency.
Senior Knowledge Management Analyst – Commercial Government State Operations
Blue Cross Blue Shield of North Carolina
05.2017 - 04.2020
- Streamlined documentation processes, enhancing efficiency in information retrieval.
- Captured tacit knowledge from experts, ensuring critical information was documented.
- Established a culture of continuous learning, fostering innovation and growth.
- Identified knowledge gaps through collaboration, proposing effective solutions.
- Managed knowledge asset lifecycle, ensuring updates and compliance with standards.
- Developed user-friendly documentation, increasing efficiency in guidelines and procedures.
Senior Business Analyst – Commercial Government State Operations Analytics (CGSO)
Blue Cross Blue Shield of North Carolina
07.2014 - 05.2017
- Enhanced operational efficiency by leading cross-functional teams on strategic initiatives.
- Drove operational transitions in Group Refresh Project by streamlining processes and workflows.
- Designed system enhancements for Data Scientists by gathering requirements aligned with business needs.
- Led Self-Service Reporting initiative by analyzing data and presenting findings at CGSO Innovation Showcase.
- Facilitated stakeholder workshops to align project objectives with organizational goals effectively.
- Mentored junior analysts, strengthening team capabilities and fostering professional growth.
Business Analyst
Blue Cross Blue Shield of North Carolina
03.2011 - 07.2014
- Enhanced project outcomes by managing deliverables throughout project lifecycle.
- Transformed data into actionable insights for strategic business decisions.
- Mitigated risks through effective communication with Membership Solutions and Support.
- Facilitated collaborative sessions to address complex business challenges.
- Developed comprehensive communication plans aligning stakeholders on project progress.
- Created instructional materials based on training needs identified with Blue University.
Operations Specialist, Customer Service
Blue Cross Blue Shield of North Carolina
11.2008 - 02.2011
- Identified system issues through data analysis, offering management actionable recommendations.
- Maintained workflows and procedures for BLUE POINTS program with vendor IncentOne.
- Established Business Continuity Plan for Standard Service Department, enhancing response strategies.
- Created instructional documents for CSP training on grievances and performance guarantees.
Customer Service Specialist
Blue Cross Blue Shield of North Carolina
01.2006 - 10.2008
- Resolved complex customer inquiries by researching and addressing escalated issues.
- Investigated member issues escalated by State Health Benefits and other agencies.
- Achieved 80% reduction in misroutes through audits of Appeals and Medical Review.
- Coached representatives on routing procedures, enhancing overall accuracy and efficiency.
- Designed quarterly training sessions on correspondence and escalation handling processes.
- Published comprehensive reports on Appeals audit findings for management insights.
Resolution Center Manager
Giant Foods LLC
08.2003 - 10.2005
- Resolved shipping and product issues for 100 retail grocery stores effectively.
- Maintained operational transparency through regular reports and resource manual updates.
- Facilitated monthly meetings with staff to address department challenges and improvements.
- Collaborated with vendors and merchandising teams to enhance product availability.
- Streamlined communication pathways between retailers, teams, and wholesalers for efficiency.
Education
B.S. - Elementary Education
State University of New York College At Buffalo
Buffalo, NYSkills
- Requirements elicitation
- Agile project management
- User acceptance evaluation
- Effective stakeholder engagement
- Process optimization
- Project coordination
- Project release coordination
Certification
- Certification of Competency in Business Analysis Global Knowledge 2012
- Business Analysis – Advanced Certificate University of Colorado 2016
- Certificate - Lean Practitioner BlueCross NC 2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Business Analyst – Product Operations
Blue Cross Blue Shield of North Carolina
04.2020 - 01.2026
Senior Knowledge Management Analyst – Commercial Government State Operations
Blue Cross Blue Shield of North Carolina
05.2017 - 04.2020
Senior Business Analyst – Commercial Government State Operations Analytics (CGSO)
Blue Cross Blue Shield of North Carolina
07.2014 - 05.2017
Business Analyst
Blue Cross Blue Shield of North Carolina
03.2011 - 07.2014
Operations Specialist, Customer Service
Blue Cross Blue Shield of North Carolina
11.2008 - 02.2011
Customer Service Specialist
Blue Cross Blue Shield of North Carolina
01.2006 - 10.2008
Resolution Center Manager
Giant Foods LLC
08.2003 - 10.2005
B.S. - Elementary Education
State University of New York College At Buffalo