Christina McRae
China Spring,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with maintaining safety and security within correctional facilities. Utilizes effective communication and conflict resolution to manage inmate interactions. Knowledge of regulatory compliance and facility protocols.
Overview
11
11
years of professional experience
Work History
Jailer
McLennan County Sheriff's Office
07.2024 - 07.2025
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
Front Desk Receptionist
Hyatt Place Waco
10.2022 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Benefits Advisor
C3 Customer Contact Channels
05.2017 - 11.2018
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Assistant Store Manager
SUBWAY®Restaurants
03.2014 - 06.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Parkview Christian Academy
Waco, TX05-2015
Skills
- Data entry
- Safety management
- Clerical skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Teamwork
- Multitasking
Timeline
Jailer
McLennan County Sheriff's Office
07.2024 - 07.2025
Front Desk Receptionist
Hyatt Place Waco
10.2022 - 07.2024
Benefits Advisor
C3 Customer Contact Channels
05.2017 - 11.2018
Assistant Store Manager
SUBWAY®Restaurants
03.2014 - 06.2017
Parkview Christian Academy
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