Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christina Mcshane

Christina Mcshane

Louisville,KY

Summary

Dynamic professional with a proven track record in customer service and cash handling, exemplified during my tenure at Thortons. Skilled in fostering guest loyalty and resolving complaints, enhancing satisfaction rates significantly. Adept at multitasking and problem-solving, I bring a blend of detail orientation and teamwork capabilities to drive positive outcomes and workplace efficiency.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Thortons
05.2024 - Current
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.

Dog Daycare Attendant

Happy Hounds Doggie Day Care
01.2023 - 08.2023
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
  • Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
  • Communicated professionally with pet owners via phone, email, and text.
  • Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.

Cashier

Buffalo Wild Wings
02.2020 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Ballard High School
Louisville, KY
05-2020

High School Diploma -

Washington High School
Sioux Falls, SD
05-2020

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Flexible Schedule
  • Complaint Handling
  • Cash handling experience
  • Teamwork and Collaboration
  • Training and mentoring
  • Problem-Solving
  • Multitasking

Languages

English
Native or Bilingual

Timeline

Guest Service Representative

Thortons
05.2024 - Current

Dog Daycare Attendant

Happy Hounds Doggie Day Care
01.2023 - 08.2023

Cashier

Buffalo Wild Wings
02.2020 - 10.2021

High School Diploma -

Ballard High School

High School Diploma -

Washington High School

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Christina Mcshane