Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Melrose

Waverly,WV

Summary

Motivated and dependable professional with a strong work ethic and a proven ability to adapt quickly in dynamic environments. Skilled in providing excellent support, maintaining organization, and ensuring tasks are completed accurately and efficiently. Known for being a team player with strong communication skills, attention to detail, and a commitment to delivering high-quality results. Eager to contribute to a team-driven workplace and continue growing professionally.

Overview

11
11
years of professional experience

Work History

Ophthalmic Technologist

The Eye MD's
11.2023 - Current
  • Received consistent positive feedback from patients due to meticulous attention to detail during examinations and procedures.
  • Streamlined daily workflow by managing supplies inventory and organizing examination rooms for maximum efficiency.
  • Promoted a positive work environment within the clinic through open communication channels among staff members, leading to increased employee satisfaction.
  • Prioritized patient safety by adhering strictly to infection control protocols during both routine examinations and surgical procedures.
  • Increased patient satisfaction by addressing concerns promptly and providing comprehensive education on eye health.

Customer Service Representative

Check Smart
09.2021 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Cashier

Aldi
01.2015 - 09.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

Diploma

Williamstown High School
Williamstown, WV
05-1997

Skills

  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Critical thinking
  • Paperwork processing
  • Administrative support
  • Appointment scheduling

Timeline

Ophthalmic Technologist

The Eye MD's
11.2023 - Current

Customer Service Representative

Check Smart
09.2021 - 11.2023

Customer Service Cashier

Aldi
01.2015 - 09.2021

Diploma

Williamstown High School

Similar Profiles

CREATE PROFILE
Christina Melrose