Christina Melton
Denham Springs,LA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Land Mark Of Baton Rouge
03.2024 - 03.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Supported patients with personal care tasks to preserve dignity and promote independence.
Customer Service Representative
Teleperformance
02.2019 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Answering inbound & outbound calls.
Certified Nursing Assistant
Womans Health Care
10.2016 - 06.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
High School Diploma -
St. Helena High
Greensburg, LA05-2013
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Computer skills
- Communication skills
- Microsoft office
- Microsoft excel
- Typing
Timeline
Certified Nursing Assistant
Land Mark Of Baton Rouge
03.2024 - 03.2025
Customer Service Representative
Teleperformance
02.2019 - 11.2022
Certified Nursing Assistant
Womans Health Care
10.2016 - 06.2018
High School Diploma -
St. Helena High
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