Hi, I’m
Christina Mendoza
Chula Vista,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly experienced Operations Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Hands-on leadership approach to mentoring & training cohesive teams delivering high caliber results. Known for creative problem solving, process improvements, leadership development and meeting critical deadlines in fast-paced environments.
Overview
21
years of professional experience
1
Certification
Work History
Norman KriegerSan Diego, CA
Operations Manager
05.2021 - Current
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Freight ScoutsAtlanta, GA
Logistics Account Executive
06.2019 - 12.2020
Job overview
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Nichiha USAAtlanta, GA
Account Manager/Customer Service
06.2018 - 05.2019
Job overview
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
ArrisAtlanta, GA
Bid Quote Specialist
07.2017 - 05.2018
Job overview
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Prepared bids and proposals to submit to clients and secure new business.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Monitored project progress to identify and address changes in project scope or budget.
Eunil H.A/Tamura H.ASan Diego, CA
Account Manager
03.2014 - 06.2017
Job overview
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
HD Supply Facilities MaintenanceSan Diego, CA
Customer Service Representative
05.2013 - 02.2014
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Imex TransportSan Diego, CA
Planning Coordinator
09.2012 - 04.2013
Job overview
- I worked closely with the Samsung production managers to ensure they had the equipment available and I managed the border crossing back to our San Diego, CA yard once they were loaded
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Viva Distributing, Exclusive Red BullEl Paso, TX
Administrative Assistant
07.2011 - 08.2012
Job overview
- Primary responsibilities were to provide administrative support to the General Manager and Market Managers
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed department budgets and generated financial reports for management review.
D.B. RobertsCamarillo, CA
Inside Sale Representative
06.2009 - 06.2011
Job overview
- My responsibilities included answering general sales calls, processing orders, creating quotes and providing samples
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Traffic TechSan Diego, CA
Account Coordinator
06.2007 - 03.2009
Job overview
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Updated internal databases with account information to maintain concise, clear records.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
- Implemented project management techniques to overcome obstacles and increase team productivity.
CATO RESEARCH, LTDSan Diego, CA
Travel Coordinator/Office Manager
09.2002 - 04.2007
Job overview
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Added special requests and reward program information into system, verifying inclusion in travel planning.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
Education
Mira Mar Community College
from General Education
2003
University Overview
Credits Awarded
Grossmont Community College
from General Education
2002
El Paso Community College
1999
University Overview
Credits Awarded
Skills
SOFTWARE KNOWLEDGE
- SAP, Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint), Google Drive (Doc & Sheets), DAT, SAAS,Hubspot6, Salesforce, Cargowise, Velocity, Matrix, Dynamics,
CORE COMPETENCIES
- Accounts Payable, Accounts Receivable,Computer Support
- Contract Negotiations, Customs Document Preparation, Customer/Vendor Negotiations
- Data Entry, Database Management, Dispatching, Event Planning,
- Filing/Office Organization, General Dispatch, Graphic Design
- Import/ Export, Inside Sales, Invoicing, Logistics Coordination
- Management Support, Office Management
- Quoting, Shipping/Receiving, Travel Coordination, Persuasive negotiator
- Compelling presentations, Account acquisition, Customer Relationship Management
- Mergers and Acquisitions Knowledge
- Strategic Partnership
- Planned Equipment Constraints
- Multi-Unit Operations Management
- Workflow Planning
- Process Improvement Strategies
- Contract Development
- Supply Chain Distribution
- Contract Review and Recommendations
- Project Management
- Cultural Awareness
Certification
- Licensed Cargowise Super User
- Hazmat Certified
- CTPAT Certified
- CPR Certified
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Norman Krieger
05.2021 - Current
Logistics Account Executive
Freight Scouts
06.2019 - 12.2020
Account Manager/Customer Service
Nichiha USA
06.2018 - 05.2019
Bid Quote Specialist
Arris
07.2017 - 05.2018
Account Manager
Eunil H.A/Tamura H.A
03.2014 - 06.2017
Customer Service Representative
HD Supply Facilities Maintenance
05.2013 - 02.2014
Planning Coordinator
Imex Transport
09.2012 - 04.2013
Administrative Assistant
Viva Distributing, Exclusive Red Bull
07.2011 - 08.2012
Inside Sale Representative
D.B. Roberts
06.2009 - 06.2011
Account Coordinator
Traffic Tech
06.2007 - 03.2009
Travel Coordinator/Office Manager
CATO RESEARCH, LTD
09.2002 - 04.2007
Mira Mar Community College
from General Education
Grossmont Community College
from General Education
El Paso Community College
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