CHRISTINA MENZO
New Albany
Summary
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in negotiations and problem solving, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Negotiation Specialist | Bankruptcy Specialist | Senior Fraud/Disputes Investigator | Customer Care Professional
DISCOVER FINANCIAL SERVICES
01.2012 - Current
- Ability to analyze accounts to negotiate correct program by identifying payment trends and savings opportunities
- Audited payments and court documents for accuracy
- Instrumental in designing and implementing improvements in department processes and improving experience
- Compiled and analyzed financial data needed for fraud investigations and risk factors
- Motivated peers to provide world class customer service by sharing best practices, team building exercises, and assisted with call quality training as a Peer Mentor
Department Manager | Community Relations Manager | Bookseller
BARNES AND NOBLE BOOKSELLERS
01.1997 - 01.2004
- Lead and train a team of over 150+ book selling professionals to increase customer satisfaction results in an increased love of reading for all ages and sales.
- Awarded Community Dedication and Above and Beyond awards for supporting the local school districts, and local/national events and clubs.
- Exhibits proactive problem-solving skills.
Education
Bachelor of Science - Business Administration and Organizational Leadership
OHIO UNIVERSITY
Athens, OHAssociate degree - Accounting and Business
BERKELEY BUSINESS COLLEGE
Paramus, NJSkills
- Recognized for outstanding contributions to process improvement initiatives, receiving the innovation award in 2021
- Active member and chair of Universal Design Team for Inclusion and DE&I Mentorship programs to enhance the experience for employees and clients
- Promoted and managed book donation programs to donate over 30k books to local schools and organizations
- Designed and procured auction items that raised over $100k for multiple non-profit events
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Quality assurance
- Advanced communication
Accomplishments
- Documented and resolved work distribution issues led to automation of multiple processes and increased work flow. Encouraged team development.
Affiliations
- Phi Sigma Pi – member and volunteer
- Smithsonian Institute – volunteer transcriber
- Juvenile Diabetes Research Foundation – volunteer and event coordinator
- Nationwide Children’s Hospital – volunteer
- American Lung Association – volunteer and event coordinator
Certification
Lean Six Sigma Green Belt
Timeline
Negotiation Specialist | Bankruptcy Specialist | Senior Fraud/Disputes Investigator | Customer Care Professional
DISCOVER FINANCIAL SERVICES
01.2012 - Current
Department Manager | Community Relations Manager | Bookseller
BARNES AND NOBLE BOOKSELLERS
01.1997 - 01.2004
Associate degree - Accounting and Business
BERKELEY BUSINESS COLLEGE
Bachelor of Science - Business Administration and Organizational Leadership
OHIO UNIVERSITY
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