Christina M. Feagin
Fort White,USA
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
22
22
years of professional experience
Work History
Business Coordinator
Intermed Group
Alachua, FL
08.2024 - 11.2024
- Handled incoming phone calls in a professional manner while providing accurate information about the company's products or services.
- Issued work orders for medical equipment repairs.
- Collaborated with engineers during medical equipment service calls.
- Generated service agreements in company portal.
Practice Manager
HCA Florida Lake City Surgical Specialists
Lake City, FL
08.2023 - 08.2024
- Kronos/ staffing/ hiring and oversee onboarding of new staff and providers
- Collect data for monthly financial reports/ team meetings/ Lead provider meetings and attend monthly meetings with CEO of local hospital
- Volume reporting for clinic, data collection on all surgeries to ensure proper billing/charges
- Submit provider CME, License renewals, phone bills into Concur
- Assist with on call scheduling
- Coordinated staff recruitment, training, and scheduling activities.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Complied with OSHA and HIPAA regulations.
- Consulted with clinicians to develop business strategy.
- Communicated with patients with compassion while keeping medical information private.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Recruited, hired and trained new medical and facility staff.
Office Manager/Medical Assistant
Westend Medical & Aesthetic Group
Gainesville, FL
03.2010 - 07.2024
- As office manager I oversee five MA’s and make sure office runs smoothly and solve any staff or patient issues daily and cover any area if staff member is absent
- Correct rejected claims, manually enter payments from insurance companies/ keep time for employees and prepare information for payroll
- Interview and hire staff and train in all areas of the office/ensure charts and medical coding is entered correctly for HEIDS Medicare reporting purposes
- Order medical supplies
- Check for billing for errors and send out statement
- Order DME for patients
- Coordinate and follow patient’s care while the patients are being seen by home health and bill for physician services
- Communicate and meet with drug reps while the physician is seeing patients and check to see if samples are needed
Phlebotomist/PCA/Unit Clerk/ MHT/CCT
Shands Hospital and Clinics
Gainesville, FL
08.2002 - 02.2010
- Acquired diverse skill sets through departmental rotations.
- Shands @ AGH Laboratory-Front desk-accessioned blood and body fluid delivered from patient floors or doctor’s office
- Phlebotomist, collected blood samples from patients in all areas of the hospital, this included pediatric and adult patients
- Shands @ Vista Psychiatry & Substance abuse- 2003- 2005 I worked as a unit clerk on the substance abuse unit- took off physician orders/ call codes/ answered multiline phone/ entered orders into system and faxed orders to appropriate department/ assistance to the nurse manager, KRONOS & made schedule for 150 + staff to cover needs for four psych/ substance abuse units/ trained all staff on EMR (OAS Gold)
- Shands @AGH Labor & Delivery, Mother Baby Patient Care Assistant 2005-2009 Assisted nurses and physicians during deliveries
- Cleaned, stocked and set up triage, labor rooms and operating room
- Collected moms and newborns vitals/ baby baths/ peri-care for moms after childbirth and help with newborn care education and breastfeeding
- Made all PCA schedules
- Shands @ Lakeshore Emergency room 2009-2010 Critical care tech- ER collected vital signs from patients of all ages/ assisted nurses and physicians during procedures/ assisted in codes/ clean & stock all rooms/ collected blood and body fluids from patients and sent to the lab
Education
Diploma in Phlebotomy - Medical Assisting
City College
Gainesville, FL06-2002
Skills
- HIPAA and OSHA regulations
- Medical personnel recruitment
- Policy and procedure development
- Referral management
- Workflow efficiency
- Insurance referral facilitation
- Communication
- Teamwork and Collaboration
- Decision-Making
- Experienced with Microsoft Office Suite
- Email Management with Outlook
- Proficient in EMR Systems
Timeline
Business Coordinator
Intermed Group
08.2024 - 11.2024
Practice Manager
HCA Florida Lake City Surgical Specialists
08.2023 - 08.2024
Office Manager/Medical Assistant
Westend Medical & Aesthetic Group
03.2010 - 07.2024
Phlebotomist/PCA/Unit Clerk/ MHT/CCT
Shands Hospital and Clinics
08.2002 - 02.2010
Diploma in Phlebotomy - Medical Assisting
City College
Similar Profiles
Michael FranklinMichael Franklin
BMET III at Intermed GroupBMET III at Intermed Group
Kelly CollazoKelly Collazo
Project Coordinator at The InterMed GroupProject Coordinator at The InterMed Group
ERIC VANAGSERIC VANAGS
Director of Capital Planning and Equipment Sales at The InterMed GroupDirector of Capital Planning and Equipment Sales at The InterMed Group