Christina Miguel
East Garrison Marina,CA
Summary
Accomplished Business Development Manager with a proven track record, enhancing client satisfaction and retention through strategic planning and relationship building. Excelled in cross-functional collaboration and management, driving revenue year-over-year. Expert in leveraging and decision-making skills to exceed sales targets and foster long-term business partnerships. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
23
23
years of professional experience
Work History
Bartender
Bulldog Pub
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Business Development Manager
Experis
11.2021 - 12.2023
- Managed client relationships, providing exceptional customer service to ensure satisfaction and retention
- Conducted site visits and sales meetings with clients
- Fostered long-term business relationships with clients through meetings and follow-ups
- Participated in networking events to build relationships with potential clients
- Built and maintained strong relationships with major stakeholders in the industry
- Provided comprehensive reports on sales performance metrics for management review.
Business Development Manager
Kelly
03.2018 - 10.2021
- Managed client relationships, providing exceptional customer service to ensure satisfaction and retention
- Conducted site visits and sales meetings with clients
- Discovered new markets and located future opportunities for business growth
- Developed and implemented sales strategies to increase revenue by 25% year-over-year.
Investment Banker / Small Business Specialist
JP Morgan Chase
11.2015 - 01.2018
- Identified key accounts through account profiling techniques and developed appropriate sales strategies accordingly
- Determined pricing strategies for products or services based on competitors' offerings and market conditions
- Implemented innovative approaches to drive sales performance and exceed targets
- Performed detailed analysis of client portfolios to maximize returns while minimizing risk exposure
- Researched new products or services that would benefit current customer base
- Collaborated with clients to identify potential investment opportunities
- Maintained accurate records of transactions, including documentation related to compliance regulations
- Partnered closely with Financial Advisors to identify new and existing client needs and potential investment strategies
- Coordinated the acquisition of over 10M in new investment deposits
- Worked directly with small business owners to open new business accounts while cross-selling an array of tools specific to the business' needs, including working capital, business loans and POS systems.
Restaurant Manager
Kula Ranch
03.2014 - 03.2016
- Cultivated positive relationships with customers through excellent hospitality services
- Provided leadership by setting clear expectations for team members
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
- Scheduled staff hours and allocated resources to maximize team member performance
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Monitored alcohol beverage service in compliance with local laws
- Implemented corrective actions for issues, continuously improving service results.
Restaurant Manager
Bahama Billy's
03.2007 - 01.2010
- Cultivated positive relationships with customers through excellent hospitality services
- Provided leadership by setting clear expectations for team members
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
- Scheduled staff hours and allocated resources to maximize team member performance
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Monitored alcohol beverage service in compliance with local laws
- Implemented corrective actions for issues, continuously improving service results.
Restaurant Manager
Latitude's
06.2006 - 02.2008
- Maintained a high level of customer service by addressing guests needs promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services
- Greeted guests at tables and attended to guest needs to promote a high level of customer service and satisfaction
- Circulated throughout restaurant and kitchen areas to monitor and maintain food quality and service standards
- Provided orientation and on-boarding training to new employees
- Provided leadership by setting clear expectations for team members
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback as needed
- Implemented corrective actions for issues, continuously improving service results
- Facilitated regular meetings with staff members to discuss progress towards goals
- Facilitated team meetings to ensure staff remained informed of changes
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
- Performed all end of day procedures, including daily reports, balancing of all money, prepared deposits
- Scheduled staff hours and allocated resources to maximize team member performance
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
Restaurant Owner/Operator
Cafe Spira
06.2001 - 06.2004
- Oversaw the day to day functions of the restaurant including front of house staff
- Balanced end of day books and deposits
- Built positive and professional relationships with entire staff to ensure a great working environment
- Performed daily inspections of the restaurant to ensure cleanliness standards were met
- Maintained a high level of customer service by addressing guests needs promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Greeted guests at tables and attended to guest needs to promote a high level of customer service and satisfaction.
Education
Monterey Peninsula College
Monterey, CASkills
- Relationship Building
- Time Management
- Decision Making
- Cross-functional Collaboration
- Customer Service
- Team Management
- Problem Solving
- Vendor Relations
- Staff Training
- Reservation Handling
- Event Planning
- Strong multitasking
- Liquor, beer, and wine knowledge
Additional Information
In addition to provided restaurant ownership and management positions, I have over 12 years working all front of the house positions, including serving and bartending. I absolutely love the hospitality industry and I am excited about the opportunity to join your team.
I believe that my skills and experience in restaurant management, ownership and sales/business development play an important role in my contribution to the team I am a part of.
Please let me know if you would like any additional information about my experience within the restaurant industry as I have worked for many other establishments.
Timeline
Bartender
Bulldog Pub
02.2024 - Current
Business Development Manager
Experis
11.2021 - 12.2023
Business Development Manager
Kelly
03.2018 - 10.2021
Investment Banker / Small Business Specialist
JP Morgan Chase
11.2015 - 01.2018
Restaurant Manager
Kula Ranch
03.2014 - 03.2016
Restaurant Manager
Bahama Billy's
03.2007 - 01.2010
Restaurant Manager
Latitude's
06.2006 - 02.2008
Restaurant Owner/Operator
Cafe Spira
06.2001 - 06.2004
Monterey Peninsula College
Similar Profiles
Hannah Lopez-RomeroHannah Lopez-Romero
Line Cook at Bulldog PubLine Cook at Bulldog Pub
Devin BishopDevin Bishop
Guest Bartender at British Bulldog PubGuest Bartender at British Bulldog Pub
Darby MadillDarby Madill
Carpenter Apprentice at E & L Bulldog ConstructionCarpenter Apprentice at E & L Bulldog Construction
Michaela KellerMichaela Keller
Team Associate at AldiTeam Associate at Aldi
ALICIA LOPEZALICIA LOPEZ
Buisness Owner at GoddessgloBuisness Owner at Goddessglo