Christina Miller
People Management
Murfreesboro,TN
Summary
Accomplished results-oriented strong multi-tasker in a high contact customer environment looking to transition careers with a respected organization dedicated to delivering world-class service and enhancing the customer experience. Adept team builder and leader bringing 10+ years of quality performance in customer service supervisory roles.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Chuys TexMex
Franklin, TN
04.2013 - Current
- Resolve customer complaints and issues quickly and effectively while maintaining the highest level of customer satisfaction.
- Coaching and development of subordinate managers in customer conflict resolution and de-escalation, scheduling and the preparation of daily and weekly reports.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Perform personnel actions, such as coaching, hiring and terminating staff, providing employee orientation and training, as well as creating schedules and developing and implementing changes to enhance productivity.
- Perform various financial activities such as cash handling, deposit preparation, payment of invoices and payroll
- Monitor budgets and payroll records.
- Review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Assitant Manager
Outback Steakhouse
Birmingham, AL
09.2006 - 03.2013
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or a enhance at job fairs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Medical Payments Adjuster
Allstate Insurance
Birmingham, AL
03.2003 - 08.2006
- Create, maintain, and enter information into databases
- Use computers for various applications, such as database management or word processing
- Answer telephones in a call center environment and give information to callers, take messages, or transfer calls to appropriate individuals
- Transmit claims for payment or further investigation
- Contact insured or other involved persons to obtain missing information.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Managed large volume of medical claims on daily basis.
Skills
Staff Management
Verbal and written communication
Strategic planning
Policies and procedures
Performance improvement
Budget administration
Passion for customer satisfaction
Timeline
Assistant General Manager
Chuys TexMex
04.2013 - Current
Assitant Manager
Outback Steakhouse
09.2006 - 03.2013
Medical Payments Adjuster
Allstate Insurance
03.2003 - 08.2006