Christina Miller
People Management
Murfreesboro,TN
Summary
Accomplished results-oriented strong multi-tasker in a high contact customer environment looking to transition careers with a respected organization dedicated to delivering world-class service and enhancing the customer experience. Adept team builder and leader bringing 10+ years of quality performance in customer service supervisory roles.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Chuys TexMex
Franklin, TN
04.2013 - Current
- Resolve customer complaints and issues quickly and effectively while maintaining the highest level of customer satisfaction.
- Coaching and development of subordinate managers in customer conflict resolution and de-escalation, scheduling and the preparation of daily and weekly reports.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Perform personnel actions, such as coaching, hiring and terminating staff, providing employee orientation and training, as well as creating schedules and developing and implementing changes to enhance productivity.
- Perform various financial activities such as cash handling, deposit preparation, payment of invoices and payroll
- Monitor budgets and payroll records.
- Review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Assitant Manager
Outback Steakhouse
Birmingham, AL
09.2006 - 03.2013
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or a enhance at job fairs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Medical Payments Adjuster
Allstate Insurance
Birmingham, AL
03.2003 - 08.2006
- Create, maintain, and enter information into databases
- Use computers for various applications, such as database management or word processing
- Answer telephones in a call center environment and give information to callers, take messages, or transfer calls to appropriate individuals
- Transmit claims for payment or further investigation
- Contact insured or other involved persons to obtain missing information.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Managed large volume of medical claims on daily basis.
Skills
Staff Management
Timeline
Assistant General Manager
Chuys TexMex
04.2013 - Current
Assitant Manager
Outback Steakhouse
09.2006 - 03.2013
Medical Payments Adjuster
Allstate Insurance
03.2003 - 08.2006
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