Christina Miller
San Jose,CA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Over 10 years maintaining customer satisfaction and contributing to company success. I am seeking to further my career with a company that maintains strong cultural values, an inclusive environment and promotes a growth mindset.
Overview
9
9
years of professional experience
Work History
Customer Success and Service Delivery Manager
Point Pickup
05.2021 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Took ownership of customer issues and followed problems through to resolution.
Property Management Field Tech
Business Connections
08.2020 - 04.2021
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule.
- Completed final move-out walk-throughs with tenants to identify required repairs. changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Logged visual documentation, such as photographs and videos of the properties condition in order to maintain repair logs and expenses.
Property Manager
Accent Properties
01.2019 - 08.2020
- Administered operations to handle needs of more than 400 property units.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maintained schedules for routine property maintenance, such as landscaping, HVAC servicing, and pest control.
- Managed preparing properties for appraisals.
VOIP Porting Specialist
8x8 Inc
01.2017 - 01.2019
- Communicated with customers to gather necessary information and documentation for the porting process, explaining the porting procedure, and addressing their questions or concerns.
- Ensured that all necessary documentation is completed accurately and in compliance with regulatory requirements.
- Liaising with both the current and new carriers to initiate the porting process. Including but not limited to submitting porting requests, following up on their progress, and resolving any issues that may arise during the process.
- Configured the VoIP infrastructure to accommodate the ported numbers and ensure they function correctly within the new network.
- Identified and resolved any technical issues that may occur during the porting process, such as call routing problems or service disruptions.
- Conducted tests to verify that the ported phone numbers are functioning as expected, both in terms of incoming and outgoing calls.
Implementation Manager
8x8 Inc
03.2015 - 01.2019
- Assisting customers as their first point of contact after signing contracts to design their telephony system based on their company needs and time lines.
- Analyzes existing systems and business processes in order to guide customers through a seamless transition.
- Conducts web-based configuration and end user training as a subject matter expert.
- Identify, address and either resolve or escalate technical issues.
- Managing 20-40 cases simultaneously.
Education
High School Diploma -
Saint Lawrence Academy
Santa Clara, CA05.2002
Skills
- Multichannel Communication
- Problem Solving
- Active Listening
- Conflict Resolution
- CRM Software
- Multitasking
Timeline
Customer Success and Service Delivery Manager
Point Pickup
05.2021 - Current
Property Management Field Tech
Business Connections
08.2020 - 04.2021
Property Manager
Accent Properties
01.2019 - 08.2020
VOIP Porting Specialist
8x8 Inc
01.2017 - 01.2019
Implementation Manager
8x8 Inc
03.2015 - 01.2019
High School Diploma -
Saint Lawrence Academy
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