Christina Miller
Brookfield,OH
Summary
Customer care professional with proven track record in delivering exceptional service and resolving issues that may arrive. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with customers face to face, through email, and phone.
Overview
12
12
years of professional experience
Work History
Customer Care Specialist
East Coast Chair & Barstool
05.2013 - 09.2025
- Maintained detailed records of customer accounts utilizing Quick Books software.
- Developed professional relationships with customers that created repeat sales and trust.
- Managed difficult customer situations by listening and assisting them and other departments to come up with a resolution.
- Answered customer inquiries by phone, email and live chat. Also worked with customers directly in the showroom.
- Developed a training manual and protocol, updated the manual when needed, provided all necessary tools while training and was the point person for training all new employees. This included systems, processes and knowledge of all products.
- Navigated multiple computer systems and applications to find information. Ex: Quick Books, Microsoft Office, Excel and Microsoft Teams.
- Point person when the sales manager was out. Assisted in helping the sales team and other departments answer questions and concerns where the sales manager would of done this had they been in the office.
- Consistently met sales goals that was set by managment.
Education
Boardman High School
Boardman, OHSkills
- Customer relationships
- Processing payments/ maintain accurate records of transactions
- Multitasking and organization
- Data entry
- Time management
- Quick Books
- Microsoft Office
- Excel
Timeline
Customer Care Specialist
East Coast Chair & Barstool
05.2013 - 09.2025
Boardman High School
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