Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
ADDITIONAL INFORMATION
Timeline
Generic

Christina Miller-Chance

Englewood,USA

Summary

Exceptional employee with a proven track record of effectively meeting company needs through consistent and organized practices. Demonstrates ability to thrive under pressure and adapt quickly to new situations and challenges, ensuring a productive the work environment.

Overview

9
9
years of professional experience

Work History

Account Manager/Customer Service Representative

Evergreen P&C Insurance Agency
04.2023 - Current
  • Building relationships with customers and community to promote long term business growth.
  • Oversee billing tasks, develop finance contracts and maintain confidentiality of sensitive data.
  • Secure competitive pricing through effective negotiation.
  • Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Oversee/Manage several accounts generating annual revenue exceeding $1,000,000.
  • Facilitate effective communication between clients and internal teams.
  • Contribute to team objectives in fast-paced environment.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Negotiate contract terms with clients, carriers, and underwriters, securing favorable agreements for both parties.
  • Handle persistent follow ups regarding payments, inspections, and compliance

Business Owner

Your Daily Dose LLC
05.2020 - Current
  • Developed clear and engaging company profile for www.Yourdailydose.biz, enhancing online presence.
  • I opened the natural skin, hair, and self-care business; Your Daily Dose LLC, in May of 2020. Since then, I've participated in 40 + Pop Up Shops! Thus; gaining hands-on experience in sales, customer service, and becoming well versed in social media marketing
  • Utilize Canva Pro to develop product offerings along with visually appealing labels.
  • Leveraged multiple social media platforms, including Wix and Meta Business Suite, to conduct marketing activities.
  • Maintaining detailed records of production, inventory, income, and expenses.
  • Preparing quarterly business tax filings.
  • Calculated product pricing by analyzing production costs, target market factors, and competitor prices.
  • Effectively determine customer needs and requirements through conversations.
  • Applied communication skills to foster enduring client connections.
  • Track inventory to ensure sufficient supply of products.

Medical Tester/Administrator

Judge Group
09.2020 - 02.2023
  • Managed fast paced testing sites such as CNBC Englewood Cliffs during peak rapid testing season
  • Verbally resulted patients
  • Executed routine tests on equipment according to company procedures
  • Learned new testing methods through continued education and research
  • Checked in patients according to their production team
  • Educated patients on HIPPA and requested consent
  • Completed Aura portal training
  • Worked on productions such as CNBC, MSNBC, Saturday Night Live, Jimmy Fallon, Late Night, Law and Order, The Equalizer, and more; while maintaining professionalism and discretion
  • Trained in latest Covid-19 Protocol

Medical Assistant

North Jersey Orthopaedic Specialists
05.2019 - 09.2020
  • Assessed patient's current state of health: analyzing where their pain is coming from (ex: Lumbar Spine, Pelvis, Achilles etc), making a note of how long the patient has dealt with their issue, what said pain feels like, what medications they are taking, and any related injuries
  • Prepared cortisone injections
  • Set patients up for injections, as well as taking out their stitches/staples (post-op patients) and removing/applying casts to injured patients
  • Retrieved any X-ray, cat scans, and/or MRI's they have; even if that means contacting hospitals/doctors offices
  • Working with new patients, follow up patients, post-operation patients, as well as out-patients
  • Worked with a well esteemed team of6 orthopedic doctors in3 different office locations
  • Scheduled appointments for patients via phone and in person
  • Prepared treatment rooms for patients by sterilizing surfaces and restocking supplies
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Organized charts, documents and supplies to maintain team productivity
  • Cleaned and maintained medical equipment following procedures and standards
  • Responded to patient callbacks and phone-in prescription refill requests
  • Documented notes during patient visits
  • Educated patients about medications, procedures and physician's instructions

Cashier/Barista

Playa Bowls
02.2019 - 05.2019
  • Opening/closing the store
  • Prepping food for the entire shift, washing dishes, operating high powered kitchen machinery, and safely dealing with sharp knives
  • Handled restock and inventory management
  • Preparing meals/drinks exactly according to the recipes
  • Maintaining a friendly and welcoming attitude
  • Being a team player
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity

Hostess

TGI Fridays Gold Coast
03.2018 - 02.2019
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Often worked by myself; therefore, I am able to think quickly, handle pressure, and keep the entire restaurant as tidy as possible
  • Answered telephone to provide dining information and place orders
  • Create the floor plan every shift and assign sections to the servers on duty
  • Stayed attentive to server availability and table turnover to quickly seat guests and maintain a fair rotation
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Helped restaurant staff set up small and large events to coordinate smooth execution

Crew Member/Cashier/Barista

Dunkin' Donuts
01.2017 - 03.2018
  • Opening and closing the store
  • Food prep, preparing drinks, memorizing recipes, cleaning, restocking
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Alerted customers on current promotions to increase sales
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Trained new team members in cash register operation, stock procedures and customer services
  • Tracked company inventories, moved excess stock and arranged products to improve sales

Party Host/Teacher

Kidville
08.2015 - 08.2016
  • Birthday party hostess for children6 y/o and under
  • I taught science, art, and ballet classes for toddlers
  • Serving food and handling pooled tips
  • Entertained and engaged children in fun/informative activities
  • Hosting holiday parties such as; Christmas,4th of July, and Halloween
  • Served guests with enthusiastic, helpful demeanor
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits

Education

Associate - Professional Studies

Bergen Community College
Paramus, NJ
05.2020

High School Diploma - undefined

Dwight Morrow High School
Englewood, NJ
06.2017

Skills

  • Medical Billing Processing
  • Attention to Detail
  • EHR Systems
  • Allscripts
  • Wound Care/Post-Op Care
  • Efficient Triage Management
  • Empathetic Patient Care
  • EMR Systems
  • COVID Safety Protocol
  • Customer Service
  • Microsoft Office
  • Microsoft Excel
  • Data Entry
  • Solution oriented
  • POS System
  • Inventory Management
  • Quick Learner
  • Group Facilitation
  • Hospitality
  • Sales
  • Business analysis
  • Social media marketing
  • Canva Pro
  • CPR certified
  • Salesforce System

LANGUAGES

Spanish - Intermediate

Hobbies and Interests

Marching Band: August2013 to May2017, - I was apart of a military style marching band for all four years of my high school experience. This taught me discipline, the beauty of working together, and we traveled to many HBCUs to preform which gave me a sense of different atmospheres., - Being Active whether its working out, going on hikes, or riding bikes, - Social Media marketing my personal brand

ADDITIONAL INFORMATION

Willing to relocate to:; Authorized to work in the US for any employer

Timeline

Account Manager/Customer Service Representative

Evergreen P&C Insurance Agency
04.2023 - Current

Medical Tester/Administrator

Judge Group
09.2020 - 02.2023

Business Owner

Your Daily Dose LLC
05.2020 - Current

Medical Assistant

North Jersey Orthopaedic Specialists
05.2019 - 09.2020

Cashier/Barista

Playa Bowls
02.2019 - 05.2019

Hostess

TGI Fridays Gold Coast
03.2018 - 02.2019

Crew Member/Cashier/Barista

Dunkin' Donuts
01.2017 - 03.2018

Party Host/Teacher

Kidville
08.2015 - 08.2016

Associate - Professional Studies

Bergen Community College

High School Diploma - undefined

Dwight Morrow High School

Similar Profiles

CREATE PROFILE
Christina Miller-Chance