Christina Mims
Katy,TX
Summary
Detail-oriented, organized and meticulous employee with an extensive experience in providing technical support for telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Life and Health Insurance Agent
Allstate-contract
04.2024 - Current
- Proactively call, present, and sell group health insurance products from various carriers to businesses using a customer-focused approach to understand needs and match appropriate products.
- Build and maintain strong client relationships, ensuring a positive customer experience through attentive follow-up and a thorough understanding of insurance products to meet client needs.
- Proactively follow up with customers via outbound calls and emails to address any concerns, gather feedback, and ensure their satisfaction with our products and services.
- Continuously update and create help documentation for internal and external stakeholders, ensuring that information is accurate, accessible, and meets the needs of users.
- Utilize email setup, configuration, and domain record management to streamline communication processes and enhance deliverability.
Sales Consultant
The Hartford Insurance
06.2023 - 04.2024
- Managed a high volume of inbound calls, providing detailed product education and underwriting services for auto and home insurance policies.
- Achieved a 23% increase in auto insurance sales and a 20% uplift in home insurance sales through effective client education and coverage customization.
- Fostered strong client relationships and collaborated with cross-functional teams to facilitate the integration of additional insurance products to meet customer needs.
Senior Retention Specialist
Progressive Casualty Insurance
01.2022 - 05.2023
- Managed a high volume of inbound calls, effectively addressing customer concerns and inquiries to prevent policy cancellations.
- Utilized critical thinking skills to analyze and resolve complex issues, ensuring customer satisfaction and decision-making effectiveness.
- Collaborated with credit and accounting teams to resolve financial discrepancies, enhancing customer retention and service quality.
Sales Consultant
Progressive Casualty Insurance
06.2021 - 01.2022
- Delivered excellent customer service initiating positive interactions to establish and nurture client relationships.
- Enhanced sales outcomes through strategic coverage advice and benefits education, resulting in a 10% uplift in sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Service Representative
Progressive Casualty Insurance
11.2018 - 06.2021
- Delivered consistent customer service by meeting established call guidelines, managing time efficiently, and maintaining productivity standards.
- Resolved customer issues with empathy and speed, contributing to enhanced satisfaction levels by providing timely and effective technical support to clients.
- Decreased call wait times through efficient problem-solving techniques, resulting in higher customer satisfaction levels.
ITunes Advisor
Kelly Services
09.2017 - 11.2018
- Addressed accounting and billing inquiries for iTunes accounts, providing comprehensive support and enhancing customer satisfaction.
- Strengthened account security for customers by instructing on protective measures and resolving software update issues through effective troubleshooting.
- Consistently delivered exceptional customer experiences throughout each interaction, whether making outbound calls, receiving inbound calls, or scheduling appointments, ensuring that every customer interaction reflects a commitment to excellence and satisfaction.
Quicken Specialist
Sutherland Global
10.2015 - 04.2016
- Provided Level 1 technical support to B2B SaaS customers via phone, tickets, and screen sharing sessions for the installation and troubleshooting of Quicken software.
- Developed strong client relationships through consistent communication and attentive service.
- Thrived in a fast-paced startup environment, adapting quickly to evolving priorities and contributing to team success and organizational growth.
Senior Online Service Specialist
JP Morgan Chase
01.2015 - 09.2015
- Provided comprehensive support for banking, mortgage, and auto loan services, ensuring customer proficiency in utilizing online platforms through effective troubleshooting and guidance.
- Resolved escalated issues by analyzing information and delivering solutions, maintaining a high standard of service and customer satisfaction.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords and merging profiles.
Telephone Banker
JP Morgan Chase
05.2013 - 01.2015
- Enhanced customer satisfaction by providing comprehensive support and expert navigation of banking tools, ensuring effective self-service for future inquiries.
- Maintained rigorous security measures during identity verification to safeguard private banking information while conducting account transactions.
- Handled over 90 incoming telephone calls, emails and chat requests.
Education
Bachelor of Science -
University of Houston - Victoria
Victoria, TX12.2023
Associate of Science, Science -
Houston Community College
Houston, TX05.2012
Associate of Arts -
Houston Community College
Houston, TX05.2012
Skills
- 60 WPM
- Microsoft
- Spreadsheet
- PowerPoint
- VMware Virtualization
- Cisco Any-Connect Software
- Customer Technical Support
- Retention Specialist
- Customer Service
- Service Requests
- Risk Evaluation
- File Documentation
- Account Management
- Account Reviews
- Data Validation
- Active Listening
- Effective Communication
- Problem Solving
- Empathy
- Multitasking
- Time Management
- Conflict Resolution
- Telephone Etiquette
- Problem-solving skills
- Technical Troubleshooting
- Remote Technical Support
- Customer Communication and Empathy
- Remote Support
Certification
- Property and Casualty License- 02/2021
- Life and Health License- 05/2024
Timeline
Life and Health Insurance Agent
Allstate-contract
04.2024 - Current
Sales Consultant
The Hartford Insurance
06.2023 - 04.2024
Senior Retention Specialist
Progressive Casualty Insurance
01.2022 - 05.2023
Sales Consultant
Progressive Casualty Insurance
06.2021 - 01.2022
Service Representative
Progressive Casualty Insurance
11.2018 - 06.2021
ITunes Advisor
Kelly Services
09.2017 - 11.2018
Quicken Specialist
Sutherland Global
10.2015 - 04.2016
Senior Online Service Specialist
JP Morgan Chase
01.2015 - 09.2015
Telephone Banker
JP Morgan Chase
05.2013 - 01.2015
Bachelor of Science -
University of Houston - Victoria
Associate of Science, Science -
Houston Community College
Associate of Arts -
Houston Community College
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