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Christina Mitchell
Sales Training Manager
Topeka,KS
Summary
Proficient Sales Training Manager with 19 years of experience coaching team members to meet and exceed sales goals. Organized and adept at learning new technology. Excel at teaching sales techniques, setting goals, and creating plans to achieve those goals. Entrepreneurially minded leader with experience in diverse settings: educational, retail, restaurant, salon/ spa, and Behavioral Health. Strong background helping others overcome personal challenges and develop important skills. Accomplished at fostering meaningful relationships, networking, collaborating, and creating successful outcomes.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Coordinator of Member Engagement
Lake City Gymnastics
Warsaw, IN
05.2020 - 07.2021
- Increased memberships during Covid by alleviating concerns and building rapport
- Managed member relationships by resolving problems
- Listened to members' needs and matched to product or service in best interest
- Collaborated with team members for proper student assessment and class placement
- Improved merchandising and grew sales of sports apparel
- Mastered iClassPro software to run schedule, register new students, complete student assessments, and follow up on outstanding accounts
- Used Square Website Builder to make weekly updates to company website and created Facebook posts to promote brand
Drug and Alcohol Therapist
Alcohol and Drug Abuse Services
Bradford, PA
05.2017 - 04.2020
- Provided counseling and support to clients with drug and alcohol abuse issues
- Developed individual treatment goals based on history and diagnosis
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Coordinated referrals for addiction services based on individual client needs and preferences
- Facilitated jail groups, completed assessments in public schools
- Completed required, timely documentation for continued therapy coverage by insurance companies to meet deadlines
- Facilitated group and individual therapy in outpatient setting
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- ASAM Criteria based software used to write clinical assessments, treatment plans, and clinical progress notes
- Used Microsoft Word and other software tools to create documents and other communications
- Observed strict confidentiality laws, both state and federal
- Scheduled 7 fifty-minute therapy sessions per day
Case Manager
The Guidance Center
Bradford, PA
05.2016 - 05.2017
- Managed caseload of 40+ in outpatient setting
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate community resources
- Used Cognitive and Dialectical Behavioral Therapy techniques
- Evaluated treatment plans against individual goals and healthcare standards
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients
- Used Microsoft Office to write treatment plans and progress note
- Used jet pack for internet connection when completing in-home client visits in remote areas
Designated Manager
European Wax Center
Wilmington, DE
04.2013 - 07.2015
- Multi-unit manager (Wilmington, DE and Wayne, PA)
- Opened Wilmington, DE location, oversaw $750k build out and opening of Wayne, PA center
- Attended Annual National Training Conferences and national corporate phone calls
- Brought latest trainings and sales skills back to teams
- Organized and led weekly sales meetings
- Recruited and hired top performers to add talent and value to department
- Responsible for ongoing HR responsibilities such as: maintaining employee files, resolving HR issues, handling Unemployment claims, and Associate Performance Reviews
- Maximized performance by monitoring daily activities and mentoring team members
- Delivered feedback to decision-makers regarding employee performance and training needs
- Supervised labor costs and departmental expenses to remain in line with budget
- Used myBiz Manager software to analyze sales data, used data to calculate center and individual sales goals and service dollar goals
- Performed statistical analyses to gather data for operational and forecast team needs
- Processed biweekly payroll for 30 employees using ADP software
- Mastered EWC in-house ordering system and customized EWC in-house print orders to create customized branding materials for local market
- On-call 24-7 and answered directly to out-of-state franchisee
Café Manager
Brew HaHa
Wilmington, DE
06.2009 - 03.2012
- Hired, trained, and developed staff to beat sales goals by providing quality drinks and outstanding customer service
- Increased store sales from negative 24% to +13%
- Drove operational improvements which resulted in savings and improved profit margins
- Actively listened to customers, handled concerns quickly and escalated major issues to owner
- Identified management/training issues in other stores for owner
- Proved successful working within tight deadlines and fast-paced atmosphere
- Collaborated with team members to achieve target results
- Used POS system to manage payroll, labor costs, orders, and product usage
- Used Excel to monitor inventory costs and determine ordering needs
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Received and processed stock into inventory management system
Social Studies Teacher
William Penn High School
New Castle, DE
08.2004 - 08.2009
- Developed and taught lessons in compliance with state/national education standards
- Created engaging lessons and activities to be in line with needs of diverse educational, cultural and linguistic background of student body
- Led classroom activities for play-based and immersive learning
- Gave assignments, created grading rubrics for students to monitor their own progress, regularly discussed performance with students
- Created lesson plans and made adjustments based on overall class performance throughout year
- Attended department meetings to develop and update course curricula
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition
- Helped students develop important learning skills and good study habits useful in trade school or college education
- Wrote college recommendation letters
- Encouraged consistent classroom attendance and managed student behavior using constructive criticism
- Used computers, audio-visual aids and other equipment to supplement presentations and utilized technology to enhance student education and grasp of materials
- Used district software to input grades and attendance documentation, Microsoft Office for communications and calendar
- Taught approximately 210 students per day
Claims Adjuster, Automobile and Casualty
AIG Insurance
Chadds Ford, PA
05.1998 - 08.2000
- Call Center Customer Service, Claims Adjuster, 1st and 3rd Party Claims
- Invited to join elite claims unit for high priority AIG Japan account because of outstanding customer service skills
- Used Interpreter Service for client phone calls when client's first language was not English
- Confirmed coverage and liability limits, paid out claims according to corporate policy
- Determined liability for accidents
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Substantiated legitimate claims and denied unjustified claims
- Investigated and assessed damage to property and reviewed property damage estimates
- Used in-house claims software to process claims and cut checks to pay out claims
Co-Store Manager
Lane Bryant
Manchester, CT
04.1996 - 03.1998
- Interviewed, hired, and trained staff
- Calculated daily/hourly sales goals for staff
- Executed corporate sales floor plans
- Coached sales associates in product specifications, sales incentives and selling techniques
- Met and exceeded corporate sales goals
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Managed inventory control, cash control and store opening and closing procedures
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Protected store from loss or theft by setting and enforcing clear security policies
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Education
B.A. - Psychology Education
University of Delaware
Newark, DE 01.2000 - 05.2004
Skills
- Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Coordinator of Member Engagement
Lake City Gymnastics
05.2020 - 07.2021
Drug and Alcohol Therapist
Alcohol and Drug Abuse Services
05.2017 - 04.2020
Case Manager
The Guidance Center
05.2016 - 05.2017
Designated Manager
European Wax Center
04.2013 - 07.2015
Café Manager
Brew HaHa
06.2009 - 03.2012
Social Studies Teacher
William Penn High School
08.2004 - 08.2009
B.A. - Psychology Education
University of Delaware
01.2000 - 05.2004
Claims Adjuster, Automobile and Casualty
AIG Insurance
05.1998 - 08.2000
Co-Store Manager
Lane Bryant
04.1996 - 03.1998
Interests
Gardening
Training my English Bulldogs
Reading
Cooking
Software
Webex
Zoom
Google Docs
Microsoft Office Suite
Excel
PowerPoint
Affiliations
Kansas City English Bulldog Rescue
Children and Families First Foster-Adoptive parent
Member, Christ the King Church
World Vision sponsor
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