Christina Mitchell
San Antonio,Texas
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
Work History
Manager
Melrose
06.2022 - 03.2023
- (Shoplifting/ employee theft and fraud)
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work
- Developed and maintained relationships with customers and suppliers through account development
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Onboarded new employees with training and new hire documentation
Customer Service Representative
Spectrum/Charter
03.2021 - 01.2022
- Mastered Proprietary Billing and Equipment systems
- Customer Assistance with technical issues and equipment
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Investigated and resolved customer inquiries and complaints quickly
Manager
Ace Plumbing
07.2020 - 07.2021
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Developed and maintained relationships with customers and suppliers through account development
Education
High School Diploma -
Hastings High School
Houston, TX05.2011
Skills
- Skills Summary
- Business Management
- Call center
- Inventory
- Employee performance reviews
- Training Development
- Data processing and Analyst
- Risk Fraud Management
- Finances
- Account management
- Inventory management
- Pay processing
- Recruiting
- MS programs (Excel, PowerPoint, Outlook)
- HR Policies & New Hire
- Inbound/ Outbound calls
Timeline
Manager
Melrose
06.2022 - 03.2023
Customer Service Representative
Spectrum/Charter
03.2021 - 01.2022
Manager
Ace Plumbing
07.2020 - 07.2021
High School Diploma -
Hastings High School
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