Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Christina Mixon

Gloucester,VA

Summary

Ambitious Manager with excellent people and restaurant skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing turnover.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and ability to get people to follow to achieve goals.

Reliable employee seeking management position. Offering excellent communication and good judgment.

Overview

20
20
years of professional experience

Work History

General Manager

First Watch Daytime Cafe
Richmond, VA
01.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Operations Manager

First Watch Daytime Cafe
Newport News, VA
01.2017 - 01.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.

General Manager

Moe’s Southwest Grill
Newport News, VA
06.2006 - 12.2016
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Managed two restaurants and handled all Catering training/ marketing/ deliveries/ online system.

Key Holder

Windsor Cafe
Windsor , VA
09.2002 - 06.2006
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Education

Diploma -

Windsor High School
Windsor, VA
06.2004

Skills

  • Originality and Creativity
  • Microsoft Office
  • Hiring and Onboarding
  • Policy Development and Enforcement
  • Microsoft Project
  • Sales Tracking
  • Microsoft Access
  • Sales Promotion
  • Microsoft Excel
  • Financial Forecasting
  • Business Leadership
  • Cost Management
  • Records Organization and Management
  • Focus and Follow-Through
  • Human Resources Oversight
  • Microsoft Outlook
  • Financial Management
  • Administrative Management
  • Customer Service
  • ADP Workforce Now
  • Financial Statement Review

Timeline

General Manager

First Watch Daytime Cafe
01.2018 - Current

Operations Manager

First Watch Daytime Cafe
01.2017 - 01.2018

General Manager

Moe’s Southwest Grill
06.2006 - 12.2016

Key Holder

Windsor Cafe
09.2002 - 06.2006

Diploma -

Windsor High School

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Christina Mixon