Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Mondragon

San Bernardino,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Dynasty Suites Hotel
Redlands, CA
08.2015 - 11.2021
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Developed positive relationships with customers through friendly interactions.

Sales Coordinator/Customer Service Representative

Wingate by Wyndham Hotel
York, PA
04.2012 - 10.2013
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Planned trade shows and conferences for new product launching or existing product promotion.
  • Assisted in developing new business proposals for potential customers.
  • Conducted market research to identify potential customers for sales campaigns.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Negotiated deals and handled complaints or objections.
  • Resolved customer complaints regarding sales and service.
  • Developed key customer relationships to increase sales.
  • Coached, developed and motivated team to achieve revenue goals.
  • Performed follow-up calls with customers after each sale was completed.
  • Generated leads through cold calling, networking, referrals and other methods.
  • Managed inventory and supplies to ensure materials were available when needed.

Front Office Manager

Best Western Hotel
York, PA
08.2008 - 11.2010
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.
  • Monitored inventory of front office supplies and placed orders to maintain adequate stock levels.
  • Negotiated contracts with vendors and service providers for front office operations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Conducted regular staff meetings to communicate goals and solicit feedback.
  • Produced thorough, accurate and timely reports of project activities.
  • Performed administrative duties such as filing documents, answering phones.
  • Utilized property management systems to manage guest bookings, payments, and other transactions.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Ensured compliance with health and safety regulations within the front office area.
  • Created and optimized employee schedules for shift coverage.
  • Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
  • Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.

Education

High School Diploma -

Leesville High School
Leesville, LA
05-2003

Skills

  • Scheduling
  • Staff training
  • Complaint resolution
  • Researching
  • Refunds processing
  • Travel planning
  • Computer proficiency
  • Microsoft office expertise
  • Report preparation
  • Banking operations support
  • Opening and closing accounts
  • Problem-solving
  • Customer consulting
  • Microsoft Excel
  • Multitasking and organization
  • Strategic sales
  • Multi-line phone talent
  • Assertiveness
  • Typing proficiency
  • Record preparation
  • De-escalation techniques
  • Follow-up skills
  • Filing
  • Shipping and receiving
  • Time management
  • POS systems expert
  • Brand representation
  • Money handling

Timeline

Customer Service Representative

Dynasty Suites Hotel
08.2015 - 11.2021

Sales Coordinator/Customer Service Representative

Wingate by Wyndham Hotel
04.2012 - 10.2013

Front Office Manager

Best Western Hotel
08.2008 - 11.2010

High School Diploma -

Leesville High School

Similar Profiles

CREATE PROFILE
Christina Mondragon