Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Moneymaker

Hopewell,VA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Allstate Benefits Underwriting Specialist position. Ready to help the team achieve company goals. Strong communication and interpersonal skills for providing superior customer service. Strong leader and problem-solver who uses independent decision-making, critical thinking skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medicare Benefit Advisor

Allstate
08.2023 - Current
  • Enhanced client satisfaction by providing comprehensive benefits guidance and tailored solutions to individual needs.
  • Streamlined benefits enrollment processes for increased efficiency and improved client experiences.
  • Conducted thorough needs assessments for accurate benefits recommendations, resulting in optimal plan selections.
  • Managed extensive caseloads with precision, ensuring timely follow-up and resolution of all client inquiries and concerns.
  • Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

Insurance and Administration Assistant

Enviva Biomass
07.2015 - 06.2016
  • Responsible for handling Certificates of Insurance for suppliers that contract with company
  • Modified and updated current policies and claims to reflect changes in beneficiary, coverage limits, or policy type entered
  • Accessed, searched data and maintained physical files
  • Sometimes running pay, correcting tickets, adjusting pay rates and setting up new contracts
  • Working with Excel, Yard Boss, Report Boss and Windows 10.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Senior Risk Coordinator

Capital One
11.2011 - 06.2015
  • Resolved client billing problems, collecting direct payments and setting up payment plans
  • Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options
  • Investigated and resolved balances using proactive communication with external and internal customers
  • Prevented returns to delinquency using strong follow-up strategies for different types of accounts
  • Educated customers about delinquency issues with detailed documentation of identified problems
  • Optimized approaches based on knowledge of customer backgrounds and current financial means
  • Recorded address changes and purged records of deceased customers for assigned accounts
  • Negotiated credit extensions when necessary
  • Received payments and posted amounts to customer accounts
  • Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
  • Educating customers about terms of contracts and payment requirements
  • Managed over 70 calls a day helping customers get back on top of payment demands by setting up accommodating plans
  • Convinced customers to make immediate payments using persuasive techniques and in-depth knowledge of rules.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.

Customer Service Associate

Lowe's Home Improvement
12.2010 - 11.2011
  • Helped in Customer Relations answering calls to resolve customer issues and complaints
  • Offered customers information about products, services, prices and special offers
  • Delivered, picked up and transported materials between departments
  • Entered customer data into system
  • Interacted with customers, promoting excellent service and experiences to generate repeat business
  • Handled exchanges, returns and refunds
  • Used POS systems to calculate and complete customer orders and transactions
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Processed customer transactions according to established policies and procedures
  • Documented, researched and resolved customer service issues
  • Entered data and organized documentation for new sales, warranties and service program sign-ups
  • Anticipated needs and resolved problems to keep customers happy
  • Delivered fast and friendly service regarding questions and concerns with service complaints.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Demonstrated items to customers and created customer awareness, interest and sales.

General Laborer, Crew Member

Mata Drywall
05.2010 - 09.2010
  • Handled Clean up of paint from windows, floors, door hinges, knobs etc..
  • Performed Installation of doors, stain stairways and whatever else was needed.
  • Assisted team members to increase productivity with tasks that require group effort.

Customer Service Associate

Sheetz
07.2008 - 01.2010
  • Accountable for daily cashier activities, daily food preparation, cleaning, stocking shelves and customer service.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Sales Associate/Server/Hostess/Cashier

Colonial Williamsburg Foundation
09.2005 - 07.2008
  • Responsible for company bank, deposits, and paperwork
  • Customer Service, handled cash, check and credit card transactions using POS system with excellent accuracy levels
  • Handled refunds, server transactions and tip distribution
  • Waited tables, took orders, served food and specialty beverages to customers in a friendly and timely manner
  • Greeted and assisted patrons that walked by or came in to be served
  • Established seating charts for customers and servers and sat customers accordingly
  • Helped Servers and Bartenders with whatever is needed.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Master of Science - General Studies

J. Sargeant Reynolds Community College
Richmond, VA
08.2028

GED -

Manchester High School
Midlothian, VA
10.2009

Skills

  • Computer literacy
  • Policy modification
  • Customer focus and orientation
  • Attention to Detail
  • Organizational skills
  • Responding to customer situations with sensitivity
  • Customer Service Excellence
  • Calculations
  • Account Retention
  • Customer Accounts Management
  • Performance Goals
  • Dispute Resolution
  • Critical Thinking Skills
  • Ability To Work Independently
  • Excellent Time Management
  • High Stress Tolerance
  • Compliance knowledge
  • Ethics and integrity
  • Documentation And Reporting
  • Problem-Solving
  • Continuous Improvement
  • Research
  • Verbal Communication
  • Multitasking
  • Microsoft Word
  • Teamwork and Collaboration
  • Data Collection
  • Risk Mitigation
  • Analyzing data

Certification

  • Licensed Insurance Producer-Health Life and Annuities - 11/30/2024

Timeline

Medicare Benefit Advisor

Allstate
08.2023 - Current

Insurance and Administration Assistant

Enviva Biomass
07.2015 - 06.2016

Senior Risk Coordinator

Capital One
11.2011 - 06.2015

Customer Service Associate

Lowe's Home Improvement
12.2010 - 11.2011

General Laborer, Crew Member

Mata Drywall
05.2010 - 09.2010

Customer Service Associate

Sheetz
07.2008 - 01.2010

Sales Associate/Server/Hostess/Cashier

Colonial Williamsburg Foundation
09.2005 - 07.2008

Master of Science - General Studies

J. Sargeant Reynolds Community College

GED -

Manchester High School

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Christina Moneymaker