Summary
Overview
Work History
Education
Skills
Work History
Timeline
Generic

Christina Moody

Mansfield,TX

Summary

Dedicated and dependable professional thriving in high-pressure, quality-driven environments. Possessing exceptional patience, active listening skills, and a positive attitude. Committed to creating a pleasant experience for others, fostering lasting relationships, and building a loyal client base.

Overview

33
33
years of professional experience

Work History

Medicare Representative

CVS/Aetna
07.2021 - 04.2025

Client Service Advisor

Louis Vuitton Moet Henessy
12.2017 - 05.2021
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Actively participated in ongoing professional development programs aimed at refining skills necessary for continued success as a Client Service Advisor.
  • Collaborated with cross-functional teams to resolve client issues efficiently while maintaining a high level of professionalism at all times.
  • Provided expert guidance on product features and benefits tailored to individual client needs, resulting in increased sales conversions.
  • Played an integral role in contributing to the overall success of the organization by consistently meeting or exceeding performance targets for client service metrics.
  • Developed strong relationships with clients and colleagues, fostering a collaborative work environment focused on achieving business goals.
  • Identified opportunities to upsell or cross-sell products, contributing to revenue growth for the company.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Guided clients through account setup processes, ensuring a smooth transition to the company''s services and offerings.
  • Enhanced customer satisfaction by consistently providing timely and accurate information on products and services.

Lab Tech | Nuance Dental Ceramics

Lab Tech
06.1998 - 05.2017
  • Key responsibilities administrative support including, but not limited to: Answering multiple phone lines, schedule custom shades/cases with doctors as well as patients, prepare and ship products to appropriate recipients, check/respond to emails, order supplies for the company from various vendors and assisted in the production of crown and bridges.

Customer Service Representative

01.1997 - 06.1998
  • Answered customers' questions and addressed problems and complaints via phone.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Assisted customers with scheduling, tracking and setting up package pick ups.

Reservationist
08.1992 - 05.1994
  • Resolved customer questions, issues and complaints.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Assisted customers in making airline reservations, as well as provide information regarding travel and travel policies.

Education

Mansfield High School Certificate of completion - undefined

July 1992

License - Claims Adjuster

The Adjusters School
Mansfield, TX
09.2024

Skills

  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Strong client relations
  • Creative problem solver
  • Credit card processing
  • Multi-line phone talent
  • Mediation capability
  • Exceptional communication skills

Work History

Client Service Advisor,Customer Service Representative

Timeline

Medicare Representative

CVS/Aetna
07.2021 - 04.2025

Client Service Advisor

Louis Vuitton Moet Henessy
12.2017 - 05.2021

Lab Tech | Nuance Dental Ceramics

Lab Tech
06.1998 - 05.2017

Customer Service Representative

01.1997 - 06.1998

Reservationist
08.1992 - 05.1994

Mansfield High School Certificate of completion - undefined

License - Claims Adjuster

The Adjusters School

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