Christina A. Moore
Springfield Gardens
Summary
Skilled in special education, I possess expertise in adaptability, creativity, and empathy. By forming strong, trusting relationships with students, I have enhanced their participation and confidence. I have successfully prepared and implemented customized educational strategies that promote inclusion and engagement for diverse learners. Through effective classroom management, I employ positive behavior support techniques leading to a notable decrease in behavioral incidents and increased student engagement. My collaborative abilities with general education teachers, paraprofessionals, and related service providers have established a cohesive support system for all students.
Overview
17
17
years of professional experience
Work History
Long-Term Substitute Teacher, Seventh Grade
New York City Department of Education
01.2022 - Current
- Implemented lesson plans to ensure consistent student learning and reinforcement of key concepts.
- Supported student environments by upholding consistent schedules.
- Guided daily classroom operations, ensuring a conducive learning environment.
- Coordinated classroom tasks, responded to students' requirements and kept records current.
- Produced comprehensive reports on classroom events.
- Worked with educators to create unified teaching methods.
Ticket/Gate Agent
Delta Air Lines
02.2022 - 02.2024
- Delivered exceptional customer service through engagement and effective communication.
- Managed ticket transactions at the point of customer check-in.
- Increased boarding efficiency by informing customers about seat availability and gate announcements.
- Oversaw the process of checking in passengers by validating their travel documents.
- Facilitated efficient baggage check-in services.
- Transferred real-time updates to team members via radio calls.
- Ensured clients received comprehensive details on visa necessities and essential travel data.
- Leveraged system software for accurate input of important data in hotel systems.
Account Manager
State Farm
09.2018 - 03.2019
- Informed clients about latest Auto, Home, and Life Insurance products.
- Developed and maintained enduring client connections through precise price quoting.
- Managed growth strategies in conjunction with customer support efforts.
- Facilitated communication between account holders and departments.
- Enhanced client satisfaction through effective problem resolution in financial processes.
Insurance Specialist
GEICO Corporate Office
10.2013 - 09.2018
- Tailored current insurance plans to meet unique client specifications.
- Utilized persuasive sales techniques to determine suitable insurance plans.
- Established connections with potential clients through diverse channels such as networking, direct referrals, lead sourcing, and proactive communication.
- Achieved peak sales performance, enhancing overall team revenue.
- Maintained positive interactions with customers and colleagues during stressful periods.
Sales Representative
Macy's
05.2008 - 10.2013
- Utilized extensive knowledge of cosmetic and fragrance products to educate customers.
- Engaged customers in conversation to effectively promote products.
- Recommended suitable options.
- Evaluated consumer needs to identify optimal product choices.
- Managed restocking of sales floor with up-to-date merchandise.
- Enhanced customer loyalty and retention through exceptional shopping experiences.
- Utilized fresh perspectives and strategic analysis to efficiently solve challenges.
- Kept current with store sales and related payment policies.
Education
Master Of Arts - Education
SUNY Empire State College
Saratoga Springs, NYBachelor of Arts - Sociology
State University College at Old Westbury
Old Westbury, NY01.2020
Skills
- Classroom Management - Differentiated Instruction - Culturally Responsive Teaching - Curriculum Development - Communication & Collaboration - Adaptability & Problem-Solving
Timeline
Ticket/Gate Agent
Delta Air Lines
02.2022 - 02.2024
Long-Term Substitute Teacher, Seventh Grade
New York City Department of Education
01.2022 - Current
Account Manager
State Farm
09.2018 - 03.2019
Insurance Specialist
GEICO Corporate Office
10.2013 - 09.2018
Sales Representative
Macy's
05.2008 - 10.2013
Master Of Arts - Education
SUNY Empire State College
Bachelor of Arts - Sociology
State University College at Old Westbury
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