Christina Morales
Bakersfield,CA
Summary
Efficient Office Assistant with 14 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible,hardworking, and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Office Assistant
Housing Authority
Bakersfield, CA
09.2022 - Current
- Delivered helpful and kind customer service to clients, maintaining composure in stressful situations to maximize customer satisfaction.
- Answered phone calls and help clients with account information.
- Scan files, and prepared documents for Intake appointments.
- Explain to clients what programs are available and also direct them to the right department.
- Created promotional material for upcoming events.
Office Clerk/Legal Assistant
Apple One Temp/Hanna Brophy
Bakersfield, CA
07.2020 - 02.2022
- Mailed and arranged for delivery of legal documents to clients, and court officials.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Created Notices of Hearing and Minutes of Hearing documents.
- Scanned files.
- Created Medical Index's.
- Created and served QME and AME appointment letters.
Housekeeping Manager
Four Points By Sheraton Bakersfield
Bakersfield, CA
08.2013 - 04.2020
- Oversaw controls over expenses and inventory for optimal budget tracking.
- Managed team of 40 personnel in busy hotel with 198 rooms.
- Created schedules, shift reports and other business documentation.
- Reviewed employee performance and devised improvement plans.
- Developed training programs to build employee performance.
- Performed quality control inspections for guest rooms and public areas.pre
Medical Records Clerk
Truxtun Surgery Center
Bakersfield, CA
04.2007 - 05.2012
- Pulled patient charts for upcoming appointments.
- Scanned incoming documentation.
- Typed medical orders for procedures and laboratory tests.
- Purged outdated files.
- Supported administration staff with records requests to support patient care.
- Organized patient charts, gathering medical histories, lab results and consents.
- Worked with management to ensure paperwork was received and processed correctly.
- Recorded and filed patient data and medical records.
Education
GED -
Salinas Adult School
Salinas, CA06.2002
Bakersfield Adult School
Bakersfield, CASkills
- Data entry
- Excel
- 35 wpm
- Microsoft Word 2021/ Certificate
- Expense tracking
- Bilingual
- Team building
Timeline
Office Assistant
Housing Authority
09.2022 - Current
Office Clerk/Legal Assistant
Apple One Temp/Hanna Brophy
07.2020 - 02.2022
Housekeeping Manager
Four Points By Sheraton Bakersfield
08.2013 - 04.2020
Medical Records Clerk
Truxtun Surgery Center
04.2007 - 05.2012
GED -
Salinas Adult School
Bakersfield Adult School
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