Christina Morgan

General Manager

SAS Restaurant Venture

Rancho Cucamonga, CA

08.2016 - Current

Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Recruited, interviewed and hired qualified staff for open positions.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Analyzed market trends to inform business decisions and strategies.
Forecasted customer demand to set prices or credit terms for goods or services.
Monitored progress by establishing plans, budgets and measuring results.
Trained employees on duties, policies and procedures.
Delegated work to staff, setting priorities and goals.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Ensured compliance with local health department regulations regarding food safety standards.
Conducted regular meetings with senior management team to review progress against established objectives.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Developed service and sales strategies to improve retention and revenue.
Administered employee discipline through verbal and written warnings.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.