Christina Morin

• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Transported passengers safely along prescribed routes according to tight schedules.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Inventoried incoming freight, contacting shipper and receiver to inform or damaged or lost/missing freight. I entered all information into database and started the claims process. I scheduled delivery appointments for freight that arrived and needed to go back out, and scheduled pick up appointments for freight coming in.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled inventory of products stored at warehouse.
• Did monthly invoicing for storage and shipping.
• Arranged transportation for shipments.
• Got quotes for storage and shipping.
• Entered orders and followed through until shipping.
• Filed claims with transportation companies on behalf of our customers for freight that was lost or damaged.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.