Christina Morris
Charlotte,NC
Summary
Detail-oriented and results-driven professional with extensive experience in business and community management, staffing, program coordination, and customer service. Proven track record of effectively coordinating operations, building client relationships, and exceeding performance targets. Seeking the position of Facilities Manager to contribute to operational excellence, client satisfaction, and continuous improvement.
Overview
8
8
years of professional experience
Work History
Manager
Venture X
06.2023 - Current
- Orchestrate engaging community programs, elevate member satisfaction, and strengthen networking opportunities
- Streamline operational processes, reducing costs and enhancing overall space efficiency
- Actively manage vendor partnerships, achieving cost savings while maintaining top-notch service quality
- Ensure smooth daily operations and a welcoming atmosphere
- Ensure regulatory compliance and safety protocols for an inclusive and secure coworking environment
- Responsible for all operations of the location including part time staff reporting directly to this position
Manager
Launch Factory
01.2021 - 03.2023
- Coordinated and oversaw hospitality and facilities management teams
- Developed and implemented community processes, policies, and contractual terms
- Engaged community members through community events, one-on-one engagement, and support
- Created and managed budgets to meet or exceed financial targets
- Owned day-to-day operations, sales, and marketing
- Implemented strategies to maximize occupancy and profitability
- Fully engaged and managed members, vendor partners, and direct reports
- Maintained documentation reflecting fiscal and occupancy targets
Staffing Account Manager
Data Inc
07.2019 - 07.2020
- Collaborated with Bank of America to understand organizational structure and hiring needs
- Facilitated contractor onboarding, extensions, and roll-offs
- Managed account strategy and built strong client connections
- Oversaw account documentation and regulatory compliance
- Negotiated contract terms to meet sales quotas and budget constraints
- Hosted and attended industry events to liaise with clients
Program Coordinator
Pontoon Solutions
06.2018 - 07.2019
- Liaised between consultants, hiring managers, and vendors
- Composed and dispersed regulatory and compliance reports
- Ensured policy adherence while delivering impeccable customer service
- Processed onboarding and offboarding documentation
- Actively participated in company events and communication
FOH Shift Manager
The Liberty|TPC Piper Glen
07.2017 - 10.2018
- Managed inventory
- Trained new talent
- Reconciled cash tills
- Supported front-of-house staff while efficiently multitasking
Leasing Specialist
Greystar
05.2017 - 07.2017
- Connected with leads, converted inquiries to site tours
- Overcame objections and processed required paperwork
- Met occupancy goals with strategic marketing plans
Customer Service Representative
Fifth Third Bank
11.2015 - 05.2017
- Handled inquiries, payments, and teller transactions
- Resolved service issues and built client relationships
- Cross-sold products using strong techniques
Education
UMASS Boston
Skills
- Community Engagement
- Operational Leadership
- Budget Management
- Vendor Collaboration
- Client Relationship Management
- Team Coordination
- Process Optimization
- Regulatory Compliance
- Space Management
- Networking and Events
- Communication and Presentation
Timeline
Manager
Venture X
06.2023 - Current
Manager
Launch Factory
01.2021 - 03.2023
Staffing Account Manager
Data Inc
07.2019 - 07.2020
Program Coordinator
Pontoon Solutions
06.2018 - 07.2019
FOH Shift Manager
The Liberty|TPC Piper Glen
07.2017 - 10.2018
Leasing Specialist
Greystar
05.2017 - 07.2017
Customer Service Representative
Fifth Third Bank
11.2015 - 05.2017
UMASS Boston
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