Christina Morton
Anchorage,AK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Owner/Property Manager
M & D Properties LLC
05.2015 - 01.2022
- Managed day-to-day business operations.
- Consulted with Tenants to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled/Managed legality issues
- Established foundational processes for business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned property.
- Conducted regular inspections of both interior and exterior of properties for damage.
Office Manager
Sand Lake Dental
08.1999 - 07.2008
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw Employees to make sure staying on task
- Billing/Collections
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored to uphold successful operations strategies and maximize business success.
Dental Assistant
Sand Lake Dental
08.1999 - 04.2007
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient x-rays and images for dentist review.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Took dental images following strict patient protection rules, applying lead aprons.
- Monitored patient comfort and safety during dental procedures.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
Optometrist Assistant
Pearle Vision
06.1995 - 05.1997
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Food Server
Holiday Inn Restaurant
01.1992 - 05.1995
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Robert Mc Queen High School
Reno, NV06.1991
Skills
- Business Management
- Labor Relations
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- Conflict Mediation
- Follow-up skills
- Documentation
Timeline
Owner/Property Manager
M & D Properties LLC
05.2015 - 01.2022
Office Manager
Sand Lake Dental
08.1999 - 07.2008
Dental Assistant
Sand Lake Dental
08.1999 - 04.2007
Optometrist Assistant
Pearle Vision
06.1995 - 05.1997
Food Server
Holiday Inn Restaurant
01.1992 - 05.1995
High School Diploma -
Robert Mc Queen High School
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