Christina M. Stanley
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teacher
Philadelphia school district
11.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Office Administrative Assistant
James Shaw Ace Academy
09.2020 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Customer service representative
Direct interactions
08.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teacher
Winston Salem Forsyth County Schools
08.2013 - 07.2020
- Established specific learning targets for student's individual needs based on communication with parents to meet their child's needs
- Developed an understanding of curriculum for each grade taught through trainings and facilitating trainings on curriculum
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
M.ED - Elementary Education
Grand Canyon University
Phoenix, AZ05.2012
B.A. - Mass Communications
Richard Stockton College of NJ
Pomona, NJ05.2009
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft Word
- Clerical Support
- Scheduling
- Professional Communication
- Dedicated Team Player
- Recordkeeping
- Verbal Communication
Certification
Professional Educators License, Raleigh, NC, 2019-2024
Professional Development
- Nonviolent Crisis Intervention training, Crisis Preventive Institution, INC., 2012-2014
- Reading 3-D, MClasshome.com, 11/08/13
- Progress monitoring training, MClasshome.com, 02/01/14
- Personalized Learning for Educators training, 07/14/15
- SchoolNet training, 10/08/18, 12/04/18
- I-Ready Training, 10/09/18, 02/25/19
- ARC Training, 11/29/18, 01/08/19
Timeline
Teacher
Philadelphia school district
11.2021 - Current
Office Administrative Assistant
James Shaw Ace Academy
09.2020 - 06.2022
Customer service representative
Direct interactions
08.2020 - 11.2021
Teacher
Winston Salem Forsyth County Schools
08.2013 - 07.2020
M.ED - Elementary Education
Grand Canyon University
B.A. - Mass Communications
Richard Stockton College of NJ
Professional Educators License, Raleigh, NC, 2019-2024
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