Christina M Steeger
Dallas,GA
Summary
Accomplished Store Manager with a proven track record at Ross Dress For Less, enhancing customer satisfaction and streamlining operations. Expert in problem-solving and active listening, I've driven positive outcomes by fostering team unity and implementing efficient inventory control. Achieved significant improvements in customer loyalty and operational efficiency through strategic leadership and a customer-first approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
CCS Medical
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Store Manager
Rainbow Clothing Store
08.2014 - 02.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
Ross Dress For Less
03.2008 - 04.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Kingston High School
Kingston, NY06.1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Documentation
- Administrative Support
- Staff Training
- Filing
- Retail store support
- Medical terminology knowledge
- Key holder experience
- Shipping procedures understanding
Timeline
Customer Service Representative
CCS Medical
12.2022 - Current
Assistant Store Manager
Rainbow Clothing Store
08.2014 - 02.2023
Store Manager
Ross Dress For Less
03.2008 - 04.2014
High School Diploma -
Kingston High School