Christina Mueller

Granbury,TX

Summary

As a self-employed Licensed Massage Therapist, I excelled in client safety and customer service, ensuring personalized and effective sessions. This proactive approach led to increased client retention and positive referrals. Certified in CPR & First Aid, also prioritized patient safety, collaborating with healthcare professionals to tailor comprehensive treatment plans. Attentive Certified Massage Therapist with 20 years of experience implementing myriad approaches to physical and mental restoration. Matches optimal therapeutic techniques to reported symptoms. Skilled professional ameliorating pain and renewing body and mind.

Overview

years of professional experience

Work History

Licensed Massage Therapist/ Business Owner

Vista Massage And Wellness

12.2016 - 07.2024

Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
Maintained client treatment records and designed long-term care programs for return customers.
Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
Increased client base through effective word-of-mouth and social media marketing strategies.
Collaborated with healthcare professionals to develop holistic treatment plans for clients with chronic pain.acd
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Licensed Massage Therapist

Sherwood Family Chiropractic

02.2014 - 12.2016

Worked closely with the chiropractic provider to ensure patients' needs were addressed in a comprehensive, holistic manner.
Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.

Outside Sales Account Representative

Everest Institute

05.2006 - 02.2014

Increased student satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Contacted students to assess satisfaction and current needs.
Kept detailed records of student interactions for optimal traceability.
Increased outreach to area medical providers resulting in employment opportunities for students
Represented the institution within the community at various engagement events
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.

Education

Degree Of Massage Therapy - Massage Therapy

Ashmead College

Tigard, OR

03.2004

Skills

Patient/ Client safety refers to the safety measures taken to protect our clients safety while receiving massage To provide the utmost protection and safety for my patients/ clients this requires communication with a thorough client intake to ensure all medical needs are met I also provide personalized service to ensure clients comfort and coordinate all aspects of customer relations To ensure safety, they must also complete training programs, CPR certified, and continuing education remember regulated information and procedures, and adhere to company and FAA regulations They communicate regulations and travel procedures to passengers, and assist passengers and crew with clearance requirements

Customer service is the act of providing assistance, support, and solutions to customers before, during, and after their purchase In my current position I use customer service to provide a welcoming environment to my clients, to address clients requests, and ensure a seamless experience I also use my customer service skills to exceed customer expectations and deliver concierge-level service

3 CPR

Completed CPR training
Certified CPR & First Aid Administrator

Timeline