Christina Mueller
Plant City,FL
Summary
Operations professional with 10+ years of experience in document remediation, team coordination, and leadership within fast-paced, detail-driven environments. Recognized for producing accurate, high-quality work, meeting deadlines, and driving operational excellence. Skilled in leveraging tools such as Microsoft Office Suite, Adobe Acrobat, Ahola, Jira, and Confluence to streamline workflows and boost productivity. Collaborative leader and quick learner, committed to continuous improvement and aligning team performance with organizational goals.
Overview
11
11
years of professional experience
Work History
Team Leader
Braille Works International
Seffner, Florida
03.2024 - Current
- Led teams of 18–30 to consistently meet and exceed daily production goals by setting clear expectations and aligning performance with client and company standards.
- Managed full-cycle recruitment, interviewing, hiring, onboarding, and training of new team members, accelerating ramp-up time and ensuring compliance with procedures.
- Developed and delivered training programs and materials for new and existing staff, improving adherence to client standards and driving continuous performance gains.
- Maintained comprehensive SOPs and workflow documentation in Confluence, enabling consistency and efficiency across teams.
- Monitored daily operations and workflows, implementing process improvements that strengthened quality and productivity.
- Facilitated regular team meetings to align priorities, resolve challenges, and reinforce operational objectives.
- Served as primary liaison between frontline staff and senior leadership, enhancing communication and ensuring organizational transparency.
- Collaborated across departments to streamline processes, reducing bottlenecks and improving cross-functional efficiency.
- Fostered a goal-driven, collaborative environment that improved team engagement and supported continuous improvement.
Secure Audio Coordinator
Braille Works International
Seffner, Florida
04.2018 - 03.2024
- Coordinated production schedules and managed daily operations, prioritizing tasks and delegating workloads to ensure timely, accurate deliverables.
- Monitored and analyzed team performance metrics using Excel, establishing benchmarks and driving continuous improvement.
- Oversaw timecard punches, time off requests, and timecard verifications in Ahola, ensuring accuracy.
- Executed monthly client billing processes, delivering timely and precise invoicing.
- Facilitated communication with clients and cross-functional teams, addressing concerns, and ensuring project deadlines and deliverables were met.
- Imported and maintained TAR files across multiple client database systems.
Clerical Document Remediation Specialist
Braille Works International
Seffner, Florida
10.2014 - 04.2018
- Remediated documents to accessible formats, ensuring compliance with formatting standards, data confidentiality, and client-specific requirements.
- Mastered custom-developed software to meet evolving production and accessibility standards.
- Consistently exceeded departmental benchmarks, delivering results at twice the expected speed and accuracy.
- Maintained clear and proactive communication with supervisors to ensure workflow alignment and rapid response to production needs.
- Identified and reported issues or inconsistencies, maintaining high-quality output and client satisfaction.
Education
High School Diploma -
Simmons Career Center
Plant City, FLAssociate of Arts - Psychology
University of Phoenix
Tempe, AZSkills
Technical Tools & Systems
- Microsoft Office Suite (Excel – spreadsheets, reporting; Word; Outlook)
- Adobe Acrobat Pro
- Microsoft Teams (collaboration & communication)
- Jira & Confluence (workflow tracking & documentation)
- Help Desk Systems
- Ahola (Payroll & Timecard Oversight)
- Database navigation & multi-system usage
- Project scheduling & deadline oversight
- Work order coordination & task execution
- SOP development & process documentation
- Data reporting & performance tracking
- Clear client & internal communications (oral & written)
- Conflict resolution & escalation management
- Cross-functional collaboration & stakeholder alignment
- Staff training, coaching & supervision
- Interviewing, hiring & onboarding
- Performance monitoring & feedback delivery
- High accuracy & quality control in deadline-driven environments
- Independent, organized & self-motivated work style
- Rapid task execution & adaptability in fast-paced settings
- Adaptability & quick learning of new systems
Timeline
Team Leader
Braille Works International
03.2024 - Current
Secure Audio Coordinator
Braille Works International
04.2018 - 03.2024
Clerical Document Remediation Specialist
Braille Works International
10.2014 - 04.2018
High School Diploma -
Simmons Career Center
Associate of Arts - Psychology
University of Phoenix
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