Summary
Work History
Education
Skills
Timeline
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Christina Munden

Elma,WA

Summary

Self-motivated independent contractor offering more than 5 years of experience in the human relevance. Passionate about combining strategy and creativity, driving new opportunHighly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Social Media Evaluator

Appen
Elma, WA
01/23/22 - 01/10/24
  • Reviewed social media accounts for compliance with company policies and procedures.
  • Analyzed risky posts to social media platforms to minimize harm to its audience as well as the people the posts targeted.
  • Managed tracking and reporting of search-related activities to provide analyses to marketing executives.
  • Executed and managed banner, video and other non-text link ad campaigns.
  • Improved search-related activities through ongoing analysis, experimentation or optimization tests.

Customer Care Representative

Overstock.com Inc
Elma, WA
03/16/17 - 03/17/20
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.

Education

Associate of Applied Science - Computer Sciencei

Grays Harbor College
Aberdeen, WA
12-2024

Skills

  • User Experience
  • Project Management
  • Social Media Monitoring
  • Customer inquiries
  • Professionalism
  • Account Management
  • Product Knowledge
  • Relationship Building
  • Creative Thinking

Timeline

Social Media Evaluator

Appen
01/23/22 - 01/10/24

Customer Care Representative

Overstock.com Inc
03/16/17 - 03/17/20

Associate of Applied Science - Computer Sciencei

Grays Harbor College

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Christina Munden