Christina Muniz
Cape Coral,USA
Summary
Highly motivated and accomplished bilingual professional with extensive experience in data entry, customer service, and administrative roles. Known for exceptional communication skills and dedication to achieving client satisfaction while maintaining confidentiality and security standards. Proven ability to excel in both remote and in-person environments, demonstrating resilience and effective problem-solving skills.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
TennCare
02.2022 - 02.2024
- Managed caseload of enrollees, ensuring timely and appropriate access to healthcare services and resources.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Customer Service Representative
Everise
02.2021 - 02.2022
- Provided exceptional customer service by promptly responding to inquiries and resolving issues.
- Utilized strong problem-solving abilities to address customer concerns.
- Managed customer accounts and ensured accurate information in company database.
- Responded to an average of 50 customer inquiries daily via phone, email, and chat channels, maintaining a response time of under 3 minutes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Administrative Assistant
Unlimited Real Estate Services
07.2014 - 12.2020
- Managed all incoming calls and emails, averaging 40 calls and 20 emails per day, with response time of under 10 minutes, ensuring prompt and effective communication with clients, agents, and vendors.
- Scheduled appointments, property showings, and meetings for real estate agents, ensuring efficient use of their time and resources.
- Coordinated office supplies and equipment maintenance, ensuring smooth office operations and professional work environment.
- Assisted with administrative tasks related to property management, such as rent collection, lease agreements, and tenant inquiries.
- Provided administrative support to real estate agents and brokers, including preparing documents, organizing files, and managing calendars.
Education
Some College (No Degree) - General Studies
Advent Health University
Winter ParkHigh School Diploma -
Freedom High School At Orlando Florida
Orlando06.2008
Skills
- Bilingual (English and Spanish)
- Data Entry
- Customer Service
- Administrative Support
- Detail Oriented
- Communication
- Problem Solving
- Teamwork
- Organization
Timeline
Eligibility Specialist
TennCare
02.2022 - 02.2024
Customer Service Representative
Everise
02.2021 - 02.2022
Administrative Assistant
Unlimited Real Estate Services
07.2014 - 12.2020
Some College (No Degree) - General Studies
Advent Health University
High School Diploma -
Freedom High School At Orlando Florida
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