Christina (Muniz) O'Shea

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Streamlined workflow for better productivity with the implementation of new software solutions.
• Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
• Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
• Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
• Developed, tested, and evaluated a novel patient intake scheduling model for new cancer patients, enhancing both patient and staff satisfaction. •
• Rolled out training to over 200 employees across 6 facilities
• Conduct weekly team meetings with clear agendas and open dialogue, leading to a 25% increase in project completion efficiency. •
• Oversaw all work, conducted audits, and addressed issues.
• Developed and maintained performance dashboards.
• Managed all standard work documents, tip sheets, and resources.
• Identified business needs through the creation of workflow charts and diagrams.
• Led process improvement projects through efficient documentation and communication.
• Communicated insights and plans to cross-functional team members and management.
• Collaborated with site managers and directors on projects, process improvements, and change management.

• Improved customer satisfaction with prompt issue resolution and proactive communication strategies.
• Conducted regular performance reviews to provide constructive feedback and set goals for continued professional development among staff members.
• Contributed to company growth with successful recruitment efforts, selecting top talent for various open positions within the department.
• Managed financial aspects of the department such as budgeting, forecasting expenses, and monitoring revenue streams for profitability optimization purposes.
• Increased department efficiency with the implementation of advanced software tools for project management, time tracking, and reporting purposes.
• Fostered a positive work environment through open communication channels and regular team-building activities.
• Led cross-functional teams on special projects while maintaining daily responsibilities as Business Services Supervisor.
• Developed standardized procedures for streamlined decision-making processes within the department.
• Improved overall employee morale through recognition programs that rewarded outstanding individual performance within the team.
• Streamlined office operations by implementing efficient workflow processes and reducing redundancies.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.
• Completed bi-weekly payroll for 10 employees.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.

• Collaborated with the Department Chair MD

• Created MD and APP’s clinic schedule in QGenda to improve access.

• Organized company events and department meetings

• Analyzed departmental needs while collaborating with managers and department heads

• Specialized in leading projects on process improvement.

• Improved tracking methods for provider Paid Time Off, Continued Medical Education & Out of Pocket Expenses

• Facilitated interviews, onboarding processes of new MD’s, APP’s, Medical Students and Fellows.

• Helped front desk staff register and process patients.
• Assisted with documenting clinic activities and updated medical records.
• Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
• Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
• Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
• Maintained strict adherence to HIPAA regulations by protecting patient privacy during all interactions and documentation processes.
• Oriented and trained new staff on proper procedures and policies.