Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Murphy

Saint Joseph,MI

Summary

Dynamic customer service professional with a proven track record in retail, excelling in customer relationship building. Skilled in verbal communication and customer needs assessment; consistently achieving high credit card conversion rates while fostering teamwork and collaboration. Committed to delivering exceptional service and driving company success.

Overview

10
10
years of professional experience

Work History

Lead Generator/Sales Associate

The Home Depot Inc
04.2024 - Current
  • Cultivated trust with customers through consistent communication and relationship-building, leading to high credit card conversions
  • Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
  • Generated high-quality leads by researching and identifying potential clients through various online platforms.
  • Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
  • Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Overcame objections using friendly, persuasive strategies.
  • Handled monetary transactions and assisted customers in finding merchandise through the storefront

Lead Support

Big Lots
07.2021 - 12.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

Caregiver

QPC
01.2016 - 08.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Transported individuals to events and activities.

Education

General Studies

Dakota High School
Macomb, MI
06-2007

Skills

  • Verbal and written communication
  • Customer needs assessment
  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Reliability

Timeline

Lead Generator/Sales Associate

The Home Depot Inc
04.2024 - Current

Lead Support

Big Lots
07.2021 - 12.2024

Caregiver

QPC
01.2016 - 08.2018

General Studies

Dakota High School

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