Christina Myers
Service Coordinator
Glen Burnie,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Service Coordinator
Vehicles For Change
Halethorpe, MD
04.2022 - 02.2024
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
Assistant Service Manager
Dovell & Williams
Glen Burnie , MD
09.2017 - 04.2022
- Delegate daily tasks to team members to optimize productivity.
- Planned & prepared workflow schedules.
- Oversaw team development according to company standards to further customer relations & loyalty.
- Assisted supervisor in evaluating employee performance and conducting job interviews.
- Responsible for opening location & getting shop prepared for the day.
- Determining warranty status, processing all paperwork related to claims & maintaining service records.
- Verifying employee time records & processing overtime adjustments.
- Oversee, process & verify proper invoicing of all customers.
- Creating & processing company PO's.
- Maintaining & processing all fleet Maintenance accounts.
Shipping and Receiving Clerk
US Foodservice
Severn, MD
01.2008 - 06.2016
- Contacted transport companies & suppliers to expedite shipments.
- Logged inbound freight discrepancies.
- Contacted external vendors & customers to obtain information for inbound shipments.
- Tracked & documented all inbound deliveries
- Administered inbound shipping schedule to optimize receiving efficiency.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06.1992
Skills
- Resource Utilization
- Detail orientation
- Problem-Solving
- Customer rapport
- Time Management
- Business Development
Timeline
Service Coordinator
Vehicles For Change
04.2022 - 02.2024
Assistant Service Manager
Dovell & Williams
09.2017 - 04.2022
Shipping and Receiving Clerk
US Foodservice
01.2008 - 06.2016
High School Diploma -
Glen Burnie High School
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