Christina Nagel
Leasburg,NC
Summary
Dynamic leader and team motivator with a proven track record at Circle K, adept at driving performance improvement and managing kitchen operations. Skilled in staff training and food safety, with a knack for resolving customer complaints efficiently. Elevates team productivity and customer satisfaction, achieving notable service standards.
Overview
12
12
years of professional experience
Work History
Attendant
Ashley Marie Group
Burlington, NC
07.2024 - Current
- Monitored main areas to replenish inventory items when supplies ran low.
- Cleaned work areas and equipment at the end of each shift.
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Handled lost and found items, ensuring proper logging and return to owners.
- Maintained cleanliness and orderliness of facilities, ensuring a welcoming environment.
- Assisted other staff members in completing tasks as needed.
- Resolved customer complaints promptly and professionally.
- Ensured that all customer service standards were met or exceeded during each shift.
- Greeted customers, answered their questions and provided them with assistance.
Associate
Payne Oil
Snow Camp, NC
07.2023 - 07.2024
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided customer service support for inquiries, complaints, and returns.
- Operated equipment such as scanners and scales correctly during checkout process.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Performed cash register functions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Head Cook
Hurricane Janes
Liberty, NC
01.2018 - 12.2023
- Ensured compliance with all relevant laws and regulations regarding food safety.
- Conducted regular inspections of kitchen equipment to ensure proper functioning.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Prepared workstations with ingredients and tools to increase efficiency.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
- Trained new kitchen staff on cooking techniques and kitchen procedures.
- Followed recipes and procedures to prepare, season and cook food products.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Distributed food to service staff for prompt delivery to customers.
- Provided guidance and support to cooks during busy periods or when unexpected issues arise.
- Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
- Enforced strict health and hygiene standards in the kitchen and work areas.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Scheduled kitchen staff shifts and managed workload distribution.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Maintained accurate records of food costs, consumption, and wastage.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Placed orders for food and supplies used for preparing and cooking meals.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Maintained inventory of all food items and ensured proper storage techniques were used.
Assistant Manager
Circle K
Liberty, NC
02.2013 - 09.2018
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Maintained up-to-date knowledge of company products and services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
South East Guilford
North CarolinaSkills
- Supply restocking
- Incident reporting
- Cash handling experience
- Parking lot maintenance
- Customer request handling
- Strong work ethic
- Team player attitude
- Safety awareness
- Shift scheduling
- Recruiting and interviewing
- Time management
- Salesforce management
- Decision-making
- Team leadership
- Clear communication
- Relationship building
- Cooking
- Cleaning and sanitation
- Kitchen workflow management
- Staff training
- Kitchen management
- Food safety procedures
- Kitchen operations management
- Food plating and presentation
- Kitchen sanitation management
- Food safety
- Staff management
References
References available upon request.
Timeline
Attendant
Ashley Marie Group
07.2024 - Current
Associate
Payne Oil
07.2023 - 07.2024
Head Cook
Hurricane Janes
01.2018 - 12.2023
Assistant Manager
Circle K
02.2013 - 09.2018
High School Diploma -
South East Guilford
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