Christina Navedo
Case Manager
Rougemont,NC
Summary
Attentive and experienced Case Worker with outstanding customer Service skills dedicated to client centered service. Committed to supportive team environment to advance organizational goals and objectives.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Licensed Massage Therapist
Self Employed
Melbourne, FL
09.2012 - 03.2020
- Maintained client treatment records and designed individualized treatment plan for return customers.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Created marketing advertisements to increase awareness of services and boost sales.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Targeted Case Manager
Brevard Alzheimer's Foundation/Yourcare Of Brevard
Melbourne, FL
03.2010 - 08.2012
- Adhered to strict confidentiality guidelines to protect participant information.
- coordinated referrals to available community resources
- Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
- Supported program participants in effective self-management of crises and critical situations.
- Advised clients with a continuous focus on progress and personal wellness
- Built support and trust to serve as an information center to program participants
- Provided constructive counseling and proactive case management through ongoing contact with assigned clients
- Monitored progress toward goal completion
- Developed and implemented comprehensive case management plans to address client needs and goals.
Case Manager Coordinator
Early Steps
Melbourne, FL
06.2008 - 06.2010
- Participated in professional growth programs to support special education improvement efforts.
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Attended continuing education trainings and maintained case management certification to promote more effective service delivery.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Education
Bachelor of Science - Human Services
Albertus Magnus College
New Haven, CT 06.1994 - 06.1998
Master of Arts - Counseling
Webster University
St Louis, MO 05.2006 - 11.2007
Skills
- Critical thinking
- Organization
- Bilingual (Spanish-both oral and written)
- Clinical skills
- Team work & collaboration
- Communication
- Case Management
- Conflict resolution
- Costumer service
- Interviewing skills
- Time management
- Computer skills and data entry
- Counseling
Timeline
Licensed Massage Therapist
Self Employed
09.2012 - 03.2020
Targeted Case Manager
Brevard Alzheimer's Foundation/Yourcare Of Brevard
03.2010 - 08.2012
Case Manager Coordinator
Early Steps
06.2008 - 06.2010
Master of Arts - Counseling
Webster University
05.2006 - 11.2007
Bachelor of Science - Human Services
Albertus Magnus College
06.1994 - 06.1998
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