Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Christina Nelson

Christina Nelson

Strange Creek,WV

Summary

  • Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. *Friendly Customer Service Cashier experienced with working in diverse retail environments. *Successful operating cash registers and performing necessary calculations. *Genuine people-person successful mediating various disputes. *Trustworthy and dedicated server with 17 years of experience serving customers and operating register. *Talented at correctly taking order information and serving customers quickly and efficiently. *Cheerful when assisting customers with requests and meeting special needs.
  • *Reliable employee seeking server position. *Offering excellent communication and good judgment.
  • *Reliable server offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. *Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business experiences.
  • *Results-focused server, who thrives in fast-paced, deadline-driven environments. *Committed to accuracy and efficiency as achieved through hard work and attention to detail. *Known for excellence in service and customer service. *Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained on various POS software and customer service. *Skilled at servingwith dedication to efficiency and accuracy.
  • *High-energy server ,offering over 17 years of customer serviceexperience. Effectively boost add-on sales with good interpersonal communication skills.
  • *Dependable and adaptable with resourceful nature and conscientious approach. *Motivated cashier/server and stocker with 17 years of experience in customer service.
  • *Cheerful when assisting customers and coworkers. *Organized and dependable candidate successful at managing multiple priorities with a positive attitude. *Willingness to take on added responsibilities to meet team goals. *Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position or higher.
  • *Ready to help team achieve company goals. *Detail-oriented team player with strong organizational skills.

*Ability to handle multiple projects simultaneously with a high degree of accuracy.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service

ExxonMobil
Ivydale, WV
11.2021 - 08.2022
  • Communicate with customers about different products and offer help with finding certain requests
  • Use POS system to ring up customers selections
  • Count and give back customer change
  • Help customer with whichever payment option they choose
  • Stock items for sale
  • Organize products for easier stock process
  • Clean and sanitize everything
  • Server
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Utilized various software applications to process customer orders.

Shoney's
05.2018 - 11.2021
  • Handled 20+ tables daily
  • Served meals
  • Handled money
  • Bussed tables
  • Took food and drink orders
  • Greeted guests
  • Checked on diners frequently
  • Swept, mopped, and prepared for guests
  • Worked at a restaurant

08.2007 - 05.2008
  • Year of business management college classes at New River Community &
  • Technical College Past experience being a manager with Duck Conventience store and Cunningham's as well as
  • McDonald's

Assistant Store Manager/ Office Assistant

Cunningham Motors Inc
06.2007 - 05.2008
  • Filed paperwork
  • Answered phones
  • Set up appointment times for car sales
  • Typed title work on typewriter
  • Completed all necessary paperwork for car sales
  • Counted inventory
  • Counted drawers
  • Ordered items for the store
  • Completed paperwork for repo's

Education

college - Business Administration

University of Arizona Global Campus

High school diploma - Human Services

New River Community and Technical College
Summersville, WV

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Clay County High School
Clay, WV

Skills

  • 304
  • 651 9553
  • 10 years of teamwork related jobs demonstrating amazing customer service skills
  • Restaurant & conventience store experience
  • Accustomed to high paced work environments
  • Self disciplined and motivated (can stay on task without constant instructions)
  • Detail oriented
  • Great delegation skills
  • Effective communication/pursuasive (up-selling) skills
  • Has a natural curiosity for learning new things
  • Natural born leader
  • Have experience with writing scripts and performing sales pitches through marketing classes
  • Virtually attended through Ashford University
  • Skills
  • Serving Experience
  • Restaurant Experience
  • POS
  • Organizational Skills
  • Leadership (2 years)
  • Food service
  • Guest services
  • Cooking
  • Bartending
  • Microsoft Office
  • Computer skills
  • Retail sales
  • Cleaning
  • Restaurant management
  • Customer service
  • Kitchen Experience
  • Microsoft Word
  • Upselling
  • Food Preparation
  • Host/Hostess
  • Busser
  • Cash Handling
  • Cashiering
  • Shift Management
  • Food Safety
  • Management
  • Communication skills
  • Load & unload
  • Packaging
  • Kitchen Management Experience
  • Merchandising
  • Microsoft Powerpoint
  • Languages
  • Certifications and Licenses
  • Food handlers card
  • January 2022 to January 2025
  • Assessments
  • Sales skills — Proficient
  • May 2022
  • Influencing and negotiating with customers
  • Full results: Proficient
  • Customer focus & orientation — Familiar
  • Responding to customer situations with sensitivity
  • Full results: Familiar
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Recording Counts
  • Till Counting
  • Customer Complaint Resolution
  • Customer Service and Assistance
  • Shelving Items
  • Retail Merchandising
  • POS Inventory System Operation
  • Rewards Programs
  • PCI (Payment Card Industry)
  • Refund Handling
  • Stocking and Replenishing
  • Cash Register Operation
  • Basic Math Functions
  • Customer Relationship Management
  • Calculation of Discounts
  • Product Recommendations
  • Sales and Promotions
  • Customer Satisfaction
  • Financial Shortage Analysis
  • Purchase Needs Determination
  • Customer Inquiries
  • Staff Assignments
  • Collecting Information
  • Upselling Techniques
  • Social Perception
  • Tagging Updates
  • Rewards Tracking
  • Customer Seating
  • Dispensing Lottery Tickets
  • Persuasive Techniques
  • Monetary Transactions
  • Process Transactions
  • Transaction Balance Sheets
  • Bookkeeping Software
  • Corporate Policies
  • Professional Telephone Etiquette
  • Credit and Debt Card Processing
  • Cooperative Attitude
  • Customer Transactions
  • Ticket Sales
  • Register Preparation
  • Sweeping and Mopping
  • Coin and Currency Counting
  • Coupon Redemption
  • Cashier Oversight
  • Account Invoicing
  • Corporate Bill Payment
  • Feedback Acceptance
  • Food and Beverage Experience
  • Patient Profiles
  • Corrective Actions
  • Scale Operation
  • Conflict Resolution Techniques
  • Total Sales Reconciliation
  • Work Task Prioritization
  • High-Volume Environments
  • Resolving Discrepancies
  • Operating Telephones
  • Return and Exchange Processing
  • Visual Representations
  • Total Payment Calculation
  • Billing and Payment Processing
  • Service Minded
  • Station Preparation
  • Proper Staffing
  • Weight and Measurement
  • Merchandise Packaging
  • Adaptable and Flexible
  • Restock Products
  • Janitorial Duties
  • Answering Customer Questions
  • Price Identification
  • Weighing Items
  • Customer Buying Habits
  • Credits and Refunds

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

Food handlers card

Timeline

Cashier/Customer Service

ExxonMobil
11.2021 - 08.2022

Shoney's
05.2018 - 11.2021

08.2007 - 05.2008

Assistant Store Manager/ Office Assistant

Cunningham Motors Inc
06.2007 - 05.2008

college - Business Administration

University of Arizona Global Campus

High school diploma - Human Services

New River Community and Technical College

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Clay County High School
Christina Nelson