Christina Nelson
Cleveland
Summary
Dynamic Staff Scheduling Associate at Cleveland Clinic Foundation with a strong work ethic and proven problem-solving skills. Expert with managing and coordinating complex scheduling tasks with precision and efficiency. Utilizes strong organizational and communication skills to ensure seamless operations and timely execution of plans. Track record of enhancing team productivity and client satisfaction through effective schedule management and resource allocation.
Overview
22
22
years of professional experience
Work History
Staff Scheduling Associate
CLEVELAND CLINIC FOUNDATION
04.2023 - Current
- Coordinated complex scheduling for multiple departments, optimizing patient appointment flow and resource allocation.
- Collaborated with clinical staff to resolve scheduling conflicts, enhancing communication and operational efficiency.
- Trained new team members on scheduling protocols and system navigation, fostering knowledge transfer and support.
- Accurately record and document all call off from employees.
- Handles complex problems with minimal assistance.
- Fills in as Team Lead when Work Leader is unavailable.
- Works with the NOM of various hospitals to ensure adequate staffing needs.
Health Unit Coordinator
Cleveland Clinic Main Campus
01.2021 - Current
- Coordinated patient admissions, discharges, and transfers to enhance workflow efficiency.
- Managed electronic health records to ensure accurate and timely updates.
- Collaborated with healthcare teams to streamline communication and improve patient care processes.
- Assisted in maintaining inventory of medical supplies to prevent shortages and delays.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
Patient Care Nursing Assistant
Cleveland Clinic Main Campus
01.2018 - Current
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, maintaining high standards of patient hygiene.
- Monitored patient vital signs, documenting changes accurately for effective treatment planning.
- Trained new nursing assistants on patient care protocols and best practices for efficiency.
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Performed non-invasive medical procedures such as blood glucose monitoring, wound care management, and catheter maintenance under nurse supervision.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
Customer Service Representative
Speedy Reedy Delivery Service
05.2012 - 06.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring customer satisfaction at each interaction.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Team Leader
Commercial Traffic Company
07.2003 - 10.2010
- Led team to achieve operational excellence through effective workflow management and process optimization.
- Coordinated cross-functional teams to align project goals with organizational objectives, ensuring successful outcomes.
- Processed payroll, vacation, and sick time to guarantee accuracy.
- Handled customer calls and complaints to provide resolution.
- Created Excel spreadsheets to document client earnings, losses, and profits.
Education
Associate of Science - Medical Assisting
Cuyahoga Community College
Cleveland, OH12-2016
Associate of Applied Science - Health Sciences
Cuyahoga Community College
Cleveland, OH06-2014
Skills
- Remote work capabilities
- Calendar management
- Deadline adherence
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Effective multitasking
- Data entry
- Payroll processing
- Schedule management
Timeline
Staff Scheduling Associate
CLEVELAND CLINIC FOUNDATION
04.2023 - Current
Health Unit Coordinator
Cleveland Clinic Main Campus
01.2021 - Current
Patient Care Nursing Assistant
Cleveland Clinic Main Campus
01.2018 - Current
Customer Service Representative
Speedy Reedy Delivery Service
05.2012 - 06.2019
Team Leader
Commercial Traffic Company
07.2003 - 10.2010
Associate of Science - Medical Assisting
Cuyahoga Community College
Associate of Applied Science - Health Sciences
Cuyahoga Community College
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