Christina Nesta
Martinsville,IN
Summary
Versatile and results-driven professional with extensive experience in operations and customer engagement, notably at Come N Git It. Excelled in streamlining processes to enhance efficiency and customer satisfaction. Skilled in Microsoft Office and QuickBooks, with a proven ability to lead teams to exceed goals through effective problem-solving and organizational skills.
Overview
25
25
years of professional experience
Work History
Restaurant General Manager/Event Caterer
Come N Git It
08.2011 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Used Car Sales Consultant
Automax Auto Sales
03.2012 - 11.2013
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Streamlined inventory management, maintaining accurate records of available vehicles for efficient operations.
- Collaborated with service department to schedule maintenance appointments, fostering seamless customer experiences throughout ownership lifecycle.
- Generated leads through strategic marketing efforts such as social media advertising.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Managed vehicle inventory efficiently by regularly updating online listings and creating eye-catching advertisements.
Bartender Shift Manager
Northside Bar & Grill
11.2010 - 04.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Served high customer volumes during special events, nights, and weekends.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Front Office Receptionist
A1 Auto Service
05.2008 - 11.2010
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Identified visitors' needs to offer solutions and information.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Increased efficiency through proficient use of office software, including Microsoft office and Quickbooks.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Organized, maintained and updated information in computer databases.
Restaurant General Manager
Mancino's Pizza & Grinders
07.2003 - 04.2008
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Kitchen Staff Member
Stardust Bowl
07.1999 - 07.2003
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Education
High School Diploma -
Hamilton Southeastern High School
Fishers, In06-2003
Skills
- Operations Management
- Customer Engagement
- Business Management
- Customer service/ customer relations
- Organization and prioritization
- Microsoft outlook, word, and Excel
- Customer focused
- Problem-solving
- Time management
- Quickbooks
Additional Information
- 25 years of customer service experience
- 21 years of management experience
- Quick to absorb instruction and implement learning
Timeline
Used Car Sales Consultant
Automax Auto Sales
03.2012 - 11.2013
Restaurant General Manager/Event Caterer
Come N Git It
08.2011 - Current
Bartender Shift Manager
Northside Bar & Grill
11.2010 - 04.2012
Front Office Receptionist
A1 Auto Service
05.2008 - 11.2010
Restaurant General Manager
Mancino's Pizza & Grinders
07.2003 - 04.2008
Kitchen Staff Member
Stardust Bowl
07.1999 - 07.2003
High School Diploma -
Hamilton Southeastern High School
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