CHRISTINA NGO

• Supervised employees, assigned duties, and created shift schedules for optimal efficiency.
• Monitored team performance to ensure tasks were executed effectively.
• Fostered positive relationships among team members and other departments as needed.
• Ensured pleasant dining experiences for members and guests through attentive service.
• Performed daily opening and closing duties such as setting up the dining room and bar area before opening time.
• Conducted regular team meetings to ensure that everyone was aware of new procedures and policies.
• Monitored customer service standards and provided feedback to staff when necessary.

Responded to guest inquiries regarding aquatic programs and services to enhance customer experience.

• Ensured the cleanliness and safety of the pool area for all patrons.
• Guided subordinates on job duties and responsibilities to improve team efficiency.
• Monitored employee productivity to identify improvement opportunities.
• Developed strategies that boosted team performance and overall productivity.
• Provided customer service by responding to inquiries from guests regarding aquatic programs and services.

• Co-led group of students in grades three to five, fostering teamwork and collaboration.
• Organized diverse indoor and outdoor games and crafts to enhance engagement.
• Monitored children's behavior during activities to ensure safety and positive interactions.
• Planned and conducted innovative, age-appropriate activities that stimulated learning.
• Communicated effectively with parents regarding students' strengths and areas for improvement.
• Demonstrated maturity in enforcing behavioral guidelines when necessary.
• Facilitated and promoted recreational programs, boosting participation and enjoyment.